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About The Wisconsin Dells, WI Lodge

Va Lodge

We are the indoor waterpark capital of the WORLD!!

Great Wolf Lodge of Wisconsin Dells was one of the first major waterpark resorts in the area, starting an amazing boom in indoor waterpark activity. The Wisconsin Dells area is known for the amazing rock formations that were created when the great glacial lake of Wisconsin started to break free from its large ice dam. Those rock formations are preserved and visible still today and are a major draw to our area, as is the beautiful Wisconsin River, which runs right through the town.

The Wisconsin Dells area provides the simple pleasures of small town living combined with the excitement of a year round tourist destination. We are well known, not just for our waterparks, but also great dining, entertainment, and opportunities for outdoor activities! Great Wolf Lodge has been a part of that for 20 years! We opened our doors Memorial Day weekend of 1997, and have been an active employer in the community ever since.

We, at the Dells Pack, are proud to recognize and reward hard work and superior guest service. Many members of our management team started in positions like Lifeguard or Room Attendant, and worked hard to achieve career advancement and success. Being a part of this team means being a part of a family, and even part of a larger, growing pack, with opportunities all over the US.

Retail Supervisor


Job ID 12520060 Date posted 07/10/2019 Location Wisconsin Dells, Wisconsin Job Type Full-time - Regular

At Great Wolf, the Retail Supervisor assists in the planning and execution of daily operations of the retail outlet(s). The Supervisor coordinates staff and ensures achievement of operational objectives and maximization of retail profitability.

Essential Duties & Responsibilities

  • Responsible for the daily operation of all retail areas including gift shops, arcade, attractions, vending, and any other revenue producing venues
  • Oversees opening and closing of locations
  • Assists in merchandising functions including store & arcade display and design, gift shop, arcade & attractions inventory receiving, stocking and physicals, merchandise pricing & signage
  • Manages labor, COS, & expense budgets per direction of Retail Services Director or Managers
  • Oversees and assists sales functions including POS system, cash handling, and daily reporting
  • Assists with orders and maintains supply levels in all Retail Services areas of responsibility
  • Oversees the retail outlet staff, setting daily assignments/schedules, attendance, and training and developing staff for career advancement
  • Leads and/or assists management with personnel matters relating to assigned staff such as; recruiting decisions, performance management, discipline, investigations, and safety
  • Delegates tasks to accomplish shift goals


Basic Qualifications & Skills

  • Some High School education or equivalent
  • Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
  • Minimum of 1 year previous retail experience

Desired Qualifications & Traits

  • High School diploma or equivalent
  • Previous experience in a lead/supervisory role
  • Previous retail experience in a resort/hotel environment
  • Demonstrated ability to effectively resolve conflict
  • Excellent management skills including conflict resolution, coaching, development and teamwork

Physical Requirements

  • Sit or stand for extended periods of time
  • Lift up to 30 lbs.
  • Able to bend, stretch, and twist
Apply Now

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  • Retail and Attractions, Wisconsin Dells, Wisconsin, United StatesRemove