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About The Wisconsin Dells, WI Lodge

Va Lodge

We are the indoor waterpark capital of the WORLD!!

Great Wolf Lodge of Wisconsin Dells was one of the first major waterpark resorts in the area, starting an amazing boom in indoor waterpark activity. The Wisconsin Dells area is known for the amazing rock formations that were created when the great glacial lake of Wisconsin started to break free from its large ice dam. Those rock formations are preserved and visible still today and are a major draw to our area, as is the beautiful Wisconsin River, which runs right through the town.

The Wisconsin Dells area provides the simple pleasures of small town living combined with the excitement of a year round tourist destination. We are well known, not just for our waterparks, but also great dining, entertainment, and opportunities for outdoor activities! Great Wolf Lodge has been a part of that for 20 years! We opened our doors Memorial Day weekend of 1997, and have been an active employer in the community ever since.

We, at the Dells Pack, are proud to recognize and reward hard work and superior guest service. Many members of our management team started in positions like Lifeguard or Room Attendant, and worked hard to achieve career advancement and success. Being a part of this team means being a part of a family, and even part of a larger, growing pack, with opportunities all over the US.

Restaurant Manager

JOB DESCRIPTION

Job ID 12463226 Date posted 07/05/2019 Location Wisconsin Dells, Wisconsin Job Type Full-time - Regular

At Great Wolf, the Restaurant Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of a restaurant. This includes overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations.

Essential Duties & Responsibilities

  • Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Maintains dining room staff by recruiting, selecting, orientating, and training employees
  • Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques
  • Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name
  • Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music
  • Protects dining room assets by adhering to security policies and procedures.
  • Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Contributes to team effort by accomplishing related results as needed

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School diploma or equivalent
  • 1+ year previous experience in a food service supervisor role; demonstrated people management, leadership, and team goal achievement
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

Physical Requirements

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time
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  • Food and Beverage, Wisconsin Dells, Wisconsin, United StatesRemove