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About The Wisconsin Dells, WI Lodge

Va Lodge

We are the indoor waterpark capital of the WORLD!!

Great Wolf Lodge of Wisconsin Dells was one of the first major waterpark resorts in the area, starting an amazing boom in indoor waterpark activity. The Wisconsin Dells area is known for the amazing rock formations that were created when the great glacial lake of Wisconsin started to break free from its large ice dam. Those rock formations are preserved and visible still today and are a major draw to our area, as is the beautiful Wisconsin River, which runs right through the town.

The Wisconsin Dells area provides the simple pleasures of small town living combined with the excitement of a year round tourist destination. We are well known, not just for our waterparks, but also great dining, entertainment, and opportunities for outdoor activities! Great Wolf Lodge has been a part of that for 20 years! We opened our doors Memorial Day weekend of 1997, and have been an active employer in the community ever since.

We, at the Dells Pack, are proud to recognize and reward hard work and superior guest service. Many members of our management team started in positions like Lifeguard or Room Attendant, and worked hard to achieve career advancement and success. Being a part of this team means being a part of a family, and even part of a larger, growing pack, with opportunities all over the US.

Front Desk Supervisor

JOB DESCRIPTION

Job ID 10436865 Date posted 01/04/2019 Location Wisconsin Dells, Wisconsin Job Type Full-time - Regular

Duties:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
  • Oversees daily front desk operations and manages daily room inventory.
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guest to room by showing location on hotel map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Attends room or group meetings in the place of Front Office Manager when needed.
  • Secures guest's valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing related results as needed.
  • Is accessible for agents at the front desk.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.
  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.


PHYSICAL REQUIREMENTS:

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist.
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  • Guest Services, Wisconsin Dells, Wisconsin, United StatesRemove