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About The Wisconsin Dells, WI Lodge

Va Lodge

We are the indoor waterpark capital of the WORLD!!

Great Wolf Lodge of Wisconsin Dells was one of the first major waterpark resorts in the area, starting an amazing boom in indoor waterpark activity. The Wisconsin Dells area is known for the amazing rock formations that were created when the great glacial lake of Wisconsin started to break free from its large ice dam. Those rock formations are preserved and visible still today and are a major draw to our area, as is the beautiful Wisconsin River, which runs right through the town.

The Wisconsin Dells area provides the simple pleasures of small town living combined with the excitement of a year round tourist destination. We are well known, not just for our waterparks, but also great dining, entertainment, and opportunities for outdoor activities! Great Wolf Lodge has been a part of that for 20 years! We opened our doors Memorial Day weekend of 1997, and have been an active employer in the community ever since.

We, at the Dells Pack, are proud to recognize and reward hard work and superior guest service. Many members of our management team started in positions like Lifeguard or Room Attendant, and worked hard to achieve career advancement and success. Being a part of this team means being a part of a family, and even part of a larger, growing pack, with opportunities all over the US.

Director of Housekeeping

JOB DESCRIPTION

Job ID 13176285 Date posted 09/02/2019 Location Wisconsin Dells, Wisconsin Job Type Full-time - Regular

The Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function.

Essential Duties & Responsibilities

  • Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
  • Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department
  • Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.
  • Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation
  • Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
  • Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions
  • Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner
  • Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations
  • Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management
  • Participates in the Manager-On-Duty (MOD) program and executes duties
  • Recruiting, hiring, training, and evaluating team member performance against standards
  • Plan and implement staff training and development programs within the department
  • Monitors quality assurance program for lodge
  • Review accuracy of nightly housekeeping reports and investigates discrepancies
  • Serve on resort Executive Committee to represent the interests of the housekeeping function
  • Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required
  • Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
  • Conducts inventory of housekeeping supplies for submission to the proper point of contact
  • Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
  • Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items

JOB REQUIREMENTS:

Required Qualifications & Skills

  • High School diploma or GED
  • Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
  • Minimum of 3 years experience supervising/managing large housekeeping department
  • Minimum of 5 years hotel or resort experience

Desired Qualifications & Traits

  • College Degree
  • Demonstrated ability to effectively resolve conflict
  • Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
  • Projects a positive public relations image to team members and guests
  • Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
  • Excellent management skills including conflict resolution, coaching, development and teamwork

Physical Requirements

  • Sit or stand for extended periods of time
  • Lift up to 15 lbs
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  • Housekeeping, Wisconsin Dells, Wisconsin, United StatesRemove