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About The Wisconsin Dells, WI Lodge

Va Lodge

We are the indoor waterpark capital of the WORLD!!

Great Wolf Lodge of Wisconsin Dells was one of the first major waterpark resorts in the area, starting an amazing boom in indoor waterpark activity. The Wisconsin Dells area is known for the amazing rock formations that were created when the great glacial lake of Wisconsin started to break free from its large ice dam. Those rock formations are preserved and visible still today and are a major draw to our area, as is the beautiful Wisconsin River, which runs right through the town.

The Wisconsin Dells area provides the simple pleasures of small town living combined with the excitement of a year round tourist destination. We are well known, not just for our waterparks, but also great dining, entertainment, and opportunities for outdoor activities! Great Wolf Lodge has been a part of that for 20 years! We opened our doors Memorial Day weekend of 1997, and have been an active employer in the community ever since.

We, at the Dells Pack, are proud to recognize and reward hard work and superior guest service. Many members of our management team started in positions like Lifeguard or Room Attendant, and worked hard to achieve career advancement and success. Being a part of this team means being a part of a family, and even part of a larger, growing pack, with opportunities all over the US.

Director of Guest Services

JOB DESCRIPTION

Job ID 13176287 Date posted 09/02/2019 Location Wisconsin Dells, Wisconsin Job Type Full-time - Regular

At Great Wolf, our Director of Guest Services strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with standards and procedures.

Essential Duties & Responsibilities

  • Manages and leads the Front Office, Reservations, PBX, Bell Services and Kids Experience departments
  • Accomplishes human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
  • Achieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
  • Maintains guest confidence by maintaining service levels; inspiring repeat visits; making the resort a "family tradition"
  • Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Bachelor's Degree in Hospitality, Hotel Management (or related field) or equivalent experience
  • 3+ year previous Guest Service management experience, demonstrating ability to develop comprehensive organizational plans and managing people to obtain individual and organizational goals
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • Previous experience at Director level at family themed resort
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

Physical Requirements

  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for long periods of time
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  • Guest Services, Wisconsin Dells, Wisconsin, United StatesRemove