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Night Audit Supervisor

JOB DESCRIPTION

Job ID 9318573 Date posted 09/14/2018 Location Williamsburg, Virginia Job Type Full-time - Regular

DUTIES:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guest to room by showing location on resort map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering any inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Secures guest's valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing projects/tasks as needed.
  • Completes a nightly bucket check, correcting any changed in-house reservations by using the registration cards for reference.
  • Completes nightly task list to prepare team for upcoming day.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.


PHYSICAL REQUIREMENTS:

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist.
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  • Guest Services, Williamsburg, Virginia, United StatesRemove