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Night Audit Supervisor

JOB DESCRIPTION

Job ID 12721122 Date posted 07/29/2019 Location Williamsburg, Virginia Job Type Full-time - Regular

At Great Wolf, our Night Audit Supervisor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.

Essential Duties & Responsibilities

  • Assists in training staff and developing of Front Desk & Night Audit staff for potential career advancement
  • Supervises activities of staff and area to ensure compliance with resort standards; monitors staff report in/out times
  • Reports and investigates staff or guest behavior as necessary
  • Conducts pack member performance appraisals in a timely fashion
  • Assists in performing Front Desk Agent duties such as confirming reservations, check in/out procedures, and assisting guests with information
  • Prints appropriate reports and distributes to management
  • Prints or emails express check out folios to be distributed by security to departures
  • Completes Manager on Duty training
  • Assists accounting in the completion of researching any out of balance amounts each night
  • Batches credit cards and gift cards; researches variances on a nightly basis
  • Ensures operating systems (Micros and OPERA) balance each night
  • Researches any balances in PI accounts nightly and checks them in and out each night
  • Organizes credit card receipts by type nightly

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School Diploma (or equivalent education/experience)
  • Strong basic math skills (addition, subtraction, division, multiplication)
  • Minimum of 1 years prior Night Auditor or Front Desk experience
  • Demonstrated ability to effectively resolve conflict
  • Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • Bachelors degree in related field
  • Previous OPERA experience
  • Previous experience balancing financial transactions
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

Physical Requirements

  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for long periods of time
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  • Guest Services, Williamsburg, Virginia, United StatesRemove