Skip Navigation

Search Jobs

“Great Wolf Lodge has recently become aware of fraudulent emails purporting to offer employment at Great Wolf and misusing the official Great Wolf logos. These emails do not originate from Great Wolf or any of our affiliates. If you have received any such email, you should not click any links in the email or provide any personal information (e.g., your social security number or scans of identity documents). You will only be contacted by Great Wolf if you have applied through our jobs website, if you engage with our recruiter Emma or if you speak with a Great Wolf HR team member directly at a hiring event.”

Floor Supervisor

JOB DESCRIPTION

Job ID 12888088 Date posted 08/12/2019 Location Williamsburg, Virginia Job Type Full-time - Regular

The Floor Supervisor oversees the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities, and other specified areas are kept in a clean and orderly condition. Responsible for standards' establishment, staff training, schedule/resource coordination, workflow inspection, inventory maintenance and equipment supplies.

Essential Duties & Responsibilities

  • Assists in training staff and developing of Housekeeping staff for potential career advancement
  • Assists in the completion of rooms in a timely manner and assigning staff members to assist others to ensure appropriate room turn times
  • Conducts inspections of rooms for cleanliness, damage, supplies, maintenance issues, and temperature control
  • Verifies unoccupied rooms and communicates with front office to ensure accuracy of reports
  • Supervises activities of staff and area to ensure compliance with resort standards; monitors staff report in/out times
  • Monitors inventory levels for housekeeping supplies and ensures storage areas and carts are effectively prepared and stocked while ensuring combustible materials are properly stored
  • Works to keep public areas clean and free of obstructions
  • Completes and communicates maintenance work orders to Assistant Director and/or Director of Housekeeping as necessary
  • Report and investigate staff or guest behavior as necessary
  • Conducts pack member performance appraisals in a timely fashion

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School diploma or equivalent experience
  • Minimum of 2 years prior housekeeping experience
  • Demonstrated ability to effectively resolve conflict
  • Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed

Desired Qualifications & Traits

  • Previous experience in large family resort
  • Excellent customer service skills
  • Positive attitude

Physical Requirements

  • Ability to lift 30 lbs.
  • Ability to stand/sit for long periods of time
  • Ability to bend, stretch and twist
  • Capable of tolerating exposure to chemicals
Apply Now

Job Alerts

Keep up to date with the latest opportunities as soon as they become available.

Interested InAreas of Interest – Search for a category, location, or category/location pair, select a term from the suggestions, and click “Add”.

  • Housekeeping, Williamsburg, Virginia, United StatesRemove