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Conference Services Manager


Job ID 13145380 Date posted 08/29/2019 Location Williamsburg, Virginia Job Type Full-time - Regular
At Great Wolf, the Conference Services Manager is responsible for the successful outcome of meetings, events and programs from pre-arrival through post-departure while enhancing the client experience and revenue through upselling and on-site revenue generation.

Essential Duties & Responsibilities

  • Creates and manages groups in OPERA S&C system
  • Assists with 30-60-90 day catering forecast that is prepared weekly
  • Completes Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program
  • Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution
  • Provide detailed information on groups' specific needs from arrival through departure
  • Acts as a liaison between lodge and groups, ensuring meeting space is appropriately set up and handles any special client requests and activities on or off-site
  • Creates group Resumes which detail group purpose, room/suite types, block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of lodge
  • Attains pre-set monthly revenue goals for upselling of banquets, as determined by the director of sales and catering
  • Meets the clients upon arrival and introduces them to key hotel staff.
  • Communicates last minute changes of group functions to hotel staff and ensures satisfactory follow through
  • Plans and conducts pre-convention meetings, as requested by client
  • Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations


Basic Qualifications & Skills

  • Associates degree in hotel/hospitality or related field
  • Minimum 1 year in event/conference planning or related hospitality experience
  • Demonstrated proficiency in Microsoft Office Suite
  • Successful completion of criminal background check and drug screen
  • Professional communication skills both verbal and written

Desired Qualifications & Traits

  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability
  • Minimum 1 year supervisory/leadership experience in hospitality field

Physical Requirements

  • Able to lift up to 20lbs
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time
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  • Administrative and General, Williamsburg, Virginia, United StatesRemove