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About The Traverse City, MI Lodge

Va Lodge

Great Wolf Lodge-Traverse City “Tatonka” is recognized as an employer of choice in Northern Michigan. Our 370 pack members focus each and every day on providing our guests with first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

The leaders of our pack have many years of experience in hospitality and inspire an organizational culture unlike any other in Northern Michigan. Saying that we work in a team setting doesn’t adequately explain the support and synergy that can be found in a culture like Great Wolf’s where actively engaged leadership, a happy and friendly work environment, the clear desire to achieve, and the most fun one could have while earning a paycheck all come together!

We work hard and play hard with pack member parties and wolf pack celebrations. We have excellent benefits and incentives and competitive pay. If you want to be part of a family, learn from years of experience, and be proud of the impact of your work, we encourage you to apply today and invite you to join the pack!

Retail Supervisor


Job ID 12873911 Date posted 08/10/2019 Location Traverse City, Michigan Job Type Full-time - Regular

At Great Wolf, the Retail Supervisor assists in the planning and execution of daily operations of the retail outlet(s). The Supervisor coordinates staff and ensures achievement of operational objectives and maximization of retail profitability.

Essential Duties & Responsibilities

  • Responsible for the daily operation of all retail areas including gift shops, arcade, attractions, vending, and any other revenue producing venues
  • Oversees opening and closing of locations
  • Assists in merchandising functions including store & arcade display and design, gift shop, arcade & attractions inventory receiving, stocking and physicals, merchandise pricing & signage
  • Manages labor, COS, & expense budgets per direction of Retail Services Director or Managers
  • Oversees and assists sales functions including POS system, cash handling, and daily reporting
  • Assists with orders and maintains supply levels in all Retail Services areas of responsibility
  • Oversees the retail outlet staff, setting daily assignments/schedules, attendance, and training and developing staff for career advancement
  • Leads and/or assists management with personnel matters relating to assigned staff such as; recruiting decisions, performance management, discipline, investigations, and safety
  • Delegates tasks to accomplish shift goals


Basic Qualifications & Skills

  • Some High School education or equivalent
  • Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
  • Minimum of 1 year previous retail experience

Desired Qualifications & Traits

  • High School diploma or equivalent
  • Previous experience in a lead/supervisory role
  • Previous retail experience in a resort/hotel environment
  • Demonstrated ability to effectively resolve conflict
  • Excellent management skills including conflict resolution, coaching, development and teamwork

Physical Requirements

  • Sit or stand for extended periods of time
  • Lift up to 30 lbs.
  • Able to bend, stretch, and twist
Apply Now

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  • Retail and Attractions, Traverse City, Michigan, United StatesRemove