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About The Traverse City, MI Lodge

Va Lodge

Great Wolf Lodge-Traverse City “Tatonka” is recognized as an employer of choice in Northern Michigan. Our 370 pack members focus each and every day on providing our guests with first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

The leaders of our pack have many years of experience in hospitality and inspire an organizational culture unlike any other in Northern Michigan. Saying that we work in a team setting doesn’t adequately explain the support and synergy that can be found in a culture like Great Wolf’s where actively engaged leadership, a happy and friendly work environment, the clear desire to achieve, and the most fun one could have while earning a paycheck all come together!

We work hard and play hard with pack member parties and wolf pack celebrations. We have excellent benefits and incentives and competitive pay. If you want to be part of a family, learn from years of experience, and be proud of the impact of your work, we encourage you to apply today and invite you to join the pack!

Coffee Shop Supervisor


Job ID 8111845 Date posted 05/16/2018 Location Traverse City, Michigan Job Type Full-time - Regular
  • Willingness to take the most effective role.
  • Role models exceptional Guest service for team members and continually motivates team to deliver passionate Guest service at all times.
  • Executes all job assignments with excellence and takes accountability for understanding and achieving shift goals.
  • Empowers the team to make decisions that are in the best interest of the Guest and provides a learning environment to build capability to satisfy Guests.
  • Builds teamwork through effective training, deployment and communication.
  • Understands performance criteria and holds self and team accountable through effective coaching. Embraces learning for continuous improvement.
  • Delegates tasks to the team to accomplish goals on their shift.
  • Participates in action plans to address issues and opportunities.
  • Utilizes Red book to track results.
  • Recognizes gaps utilizing business tools and responds with appropriate action.
  • Schedules appropriately and delegates tasks, matching assignments for team with their skills and competencies, to accomplish goals.
  • Ensures safety and sanitation standards are in place at all times.


  • Speaks/Reads English.
  • On-boarding of new employees.
  • Team building.
  • Is enthusiastic and recognizes team members for their efforts.
  • Understands the importance of executing an action plan during a shift.
  • Embraces learning for continuous improvement.
  • Understands the importance of teamwork and treats all team members with respect.
  • Follows through on commitments.
  • Ensures the restaurant meets safety, sanitation and cleanliness standards during the shift.
  • Thinks creatively and seizes business opportunities.
  • Clearly conveys important information and ideas.
  • Enjoys new and exciting challenges in a fast-paced environment.


  • Lift up to 50 lbs., site and/or stand for long periods

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans' status.

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  • Food and Beverage, Traverse City, Michigan, United StatesRemove