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About The Traverse City, MI Lodge

Va Lodge

Great Wolf Lodge-Traverse City “Tatonka” is recognized as an employer of choice in Northern Michigan. Our 370 pack members focus each and every day on providing our guests with first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

The leaders of our pack have many years of experience in hospitality and inspire an organizational culture unlike any other in Northern Michigan. Saying that we work in a team setting doesn’t adequately explain the support and synergy that can be found in a culture like Great Wolf’s where actively engaged leadership, a happy and friendly work environment, the clear desire to achieve, and the most fun one could have while earning a paycheck all come together!

We work hard and play hard with pack member parties and wolf pack celebrations. We have excellent benefits and incentives and competitive pay. If you want to be part of a family, learn from years of experience, and be proud of the impact of your work, we encourage you to apply today and invite you to join the pack!

Arcade Attendant

JOB DESCRIPTION

Job ID 12771124 Date posted 08/02/2019 Location Traverse City, Michigan Job Type Part-time - Regular

At Great Wolf, the Arcade Attendant ensures smooth operation of games and machines, providing positive experiences for all guests. The Attendant is responsible for supplying guests with tokens and redeeming arcade tickets as well as removing obstructions on arcade machines and ensuring appropriate guest conduct.

Essential Duties & Responsibilities

  • Assists guests with change, ticket redemption, and all courtesy transactions throughout the arcade
  • Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction
  • Ensure the daily operation of the attraction adheres to operating procedure guidelines
  • Assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
  • Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • Ensure arcade area adheres to the highest standards of cleanliness, presentation, and service
  • Assist in other retail outlets as needed

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Some high school education or equivalent
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen.

Desired Qualifications & Traits

  • Strong customer service skills
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Excellent teamwork skills

Physical Requirements

  • Ability to lift up to 30 lbs.
  • Able to stand for long periods of time
  • Ability to work in a loud environment with flashing lights
  • Able to bend, stretch, and twist
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  • Retail and Attractions, Traverse City, Michigan, United StatesRemove