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Catering Sales Manager

JOB DESCRIPTION

Job ID 12447107 Date posted 07/03/2019 Location Scottsdale, Arizona Job Type Full-time - Regular

At Great Wolf, the Catering Sales Manager generates catering revenue and meets budgetary goals through banquet and meeting sales.

Essential Duties & Responsibilities
  • Generates business from telemarketing, appointments, site visits, cold calls and general inquiries via email/phone, using peak hours to "sell" and the non-peak hours to do account maintenance tasks
  • Manages and executes the terms of the client contract for the meeting, event or program as outlined by the director of sales and catering
  • Provides consultation/advice to clients on all aspects of lodge facilities and services when proposing and contracting meetings and events. Issues formal proposals and contracts to meeting clients
  • Develops and executes a strategic account development plan by targeting results-oriented high revenue potential sales calls to ensure a successful direct sales program
  • Creates and manages meeting clients in OPERA S&C system
  • Assists with 30-60-90 day catering forecast that is prepared weekly
  • Responsible for catering revenue goals that make up overall revenue budget for
  • Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program
  • Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution
  • Provide detailed information on meeting specific needs throughout the entire booking process from negotiation through departure
  • Create Quarterly Action Plans with guaranteed commitments for the number of people attending banquets, meetings and functions prior to the commencement of the event as outlined by the director of sales and catering
  • Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations
  • Meets the clients upon arrival and introduces them to key lodge staff.

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Associates degree in hotel/hospitality or related field
  • Minimum 2 years in event/conference planning
  • Minimum 1 year supervisory/leadership experience in hospitality field
  • Demonstrated proficiency in Microsoft Office Suite
  • Successful completion of criminal background check and drug screen
  • Successful completion of Department of Motor Vehicle check
  • Professional communication skills both verbal and written

Desired Qualifications & Traits

  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability

Physical Requirements

  • Able to lift up to 20lbs
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time
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  • Sales and Catering, Scottsdale, Arizona, United StatesRemove