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Operator, PBX

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Job ID OPERA10306 Date posted 01/22/2021 Location Scotrun, Pennsylvania Job Type Full Time

At Great Wolf, our PBX Operator is the heartbeat of the hotel and is responsible for processing all incoming and outgoing communications in a friendly, professional manner.

Essential Duties & Responsibilities

  • Greets individuals over the PBX in a professional, caring and courteous manner
  • Responds to guest inquiries and complaints and escalates concerns to appropriate leadership
  • Dispatches guest requests and concerns to appropriate department utilizing HOTSOS
  • Assists potential guests by providing detailed information regarding room types, amenities, pricing, booking reservations and upselling
  • Provides receptionist service over the PBX, and direct calls to the appropriate department in a professional manner
  • Contacts appropriate personnel or services during emergency situations
  • Adheres to all resort and department policies, procedures and goals
  • General office functions as assigned to support the department efficiency

Basic Qualifications & Skills

  • High School Diploma or equivalent (may have current enrollment)
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • Previous PBX experience, or similar phone/switchboard system
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

Physical Requirements

  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for long periods of time
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  • Guest Services, Scotrun, Pennsylvania, United StatesRemove