Operator, PBX

At Great Wolf, our PBX Operator is the heartbeat of the hotel and is responsible for processing all incoming and outgoing communications in a friendly, professional manner.

Essential Duties & Responsibilities

• Greets individuals over the PBX in a professional, caring and courteous manner
• Responds to guest inquiries and complaints and escalates concerns to appropriate leadership
• Dispatches guest requests and concerns to appropriate department utilizing HOTSOS
• Assists potential guests by providing detailed information regarding room types, amenities, pricing, booking reservations and upselling
• Provides receptionist service over the PBX, and direct calls to the appropriate department in a professional manner
• Contacts appropriate personnel or services during emergency situations
• Adheres to all resort and department policies, procedures and goals
• General office functions as assigned to support the department efficiency

Basic Qualifications & Skills

• High School Diploma or equivalent (may have current enrollment)
• Must be flexible regarding schedule, based on business demands
• Previous experience demonstrating strong customer service
• Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

• Previous PBX experience, or similar phone/switchboard system
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Proven teamwork skills
• Enthusiastic and energetic
• Excellent communication skills

Physical Requirements

• Ability to lift up to 20 lbs.
• Able to sit and/or stand for long periods of time