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About The Poconos, PA Lodge

Lobby Ambassador

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Job ID LOBBY05478 Date posted 10/06/2020 Location Scotrun, Pennsylvania Job Type Full Time

Duties:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
  • Answer phone in a friendly, efficient, effective and accurate manner following all of the Great Expectations.
  • Explain Resort amenities and suite information to guests utilizing on-line source scripts.
  • Provide area information to guests using brochures, training and resource manuals provided, and visitor bureau web site.
  • Enter accurate guest information into Property Management System database.
  • Learn all Resort promotions, upcoming events. Specials and packages.
  • Attend staff meetings as scheduled.
  • Assist with Resort mailings.
  • Assist Supervisors with a variety of projects.
  • Complete daily task lists as assigned by Supervisors.
  • Assists front desk team when appropriate.
  • Assist concierge with duties in order to service guests by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Contributes to team effort by accomplishing related results as needed.

QUALIFICATIONS:

  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.

PHYSICAL REQUIREMENTS:

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist.
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