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Arcade Lead

JOB DESCRIPTION

Job ID 12817783 Date posted 08/06/2019 Location Scotrun, Pennsylvania Job Type Full-time - Regular

At Great Wolf, the Arcade Lead ensures smooth operation of games and machines, providing positive experiences for all guests. The Arcade Lead is the expert, receiving escalations, resolving guest issues, and communicating with management regarding Arcade operations.

Essential Duties & Responsibilities

  • Trains new employees and provides continued training for current employees
  • Handles customer escalations to ensure satisfactory resolution
  • Provides routine troubleshooting on machines to ensure maximum up-time, escalates more sever issues to appropriate department
  • Assists guests with change, ticket redemption, and all courtesy transactions throughout the arcade
  • Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction
  • Ensure the daily operation of the attraction adheres to operating procedure guidelines
  • Assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
  • Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • Ensure arcade area adheres to the highest standards of cleanliness, presentation, and service
  • Assist in other retail outlets as needed

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Some high school education or equivalent experience
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen.

Desired Qualifications & Traits

  • Strong customer service skills
  • Previous experience in a leadership capacity
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Excellent teamwork skills

Physical Requirements

  • Ability to lift up to 30 lbs.
  • Able to stand for long periods of time
  • Ability to work in a loud environment with flashing lights
  • Able to bend, stretch, and twist
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  • Retail and Attractions, Scotrun, Pennsylvania, United StatesRemove