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About The Sandusky, OH Lodge

Va Lodge

Our Sandusky Great Wolf Lodge is located just an hour west of Cleveland, OH and uniquely we also are minutes away from Cedar Point Amusement Park which is one of the largest seasonal theme parks in the country. Sandusky Great Wolf Lodge was the second lodge to open under the original name of Great Bear Lodge.

Not only does the resort feature an incredible indoor water park, but it’s got plenty of activities out of the water that kids are sure to love. Not only is it a kid friendly resort, but Great Wolf Lodge also has incredible dining options so parents can relax and have a great time. Come rain, shine or snow, Great Wolf Lodge Resort in Sandusky, Ohio has family fun waiting with perfect temperature controlled pools.

Great Wolf Lodge in Sandusky, OH offers career options for everyone from full-time, part-time, and seasonal positions. As a front desk agent, housekeeper, lifeguard, retail attendant, food and beverage, or other departments pack member, you can have as much fun as our guests during your employment journey with Great Wolf – Sandusky.

Your career starts here at Great Wolf Lodge – Sandusky!

Front Desk Agent $10.25/hour

JOB DESCRIPTION

Job ID 12620322 Date posted 07/19/2019 Location Sandusky, Ohio Job Type Full-time - Regular

At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort.

Essential Duties & Responsibilities

  • Welcomes guests by greeting, answering questions, responding to requests
  • Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
  • Establishes credit by verifying credit cards or obtaining cash
  • Directs guests to room by showing location on resort map
  • Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
  • Maintains records by entering room and guest account data
  • Collects revenue by entering services and charges, computing bills, obtaining payment
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
  • Secures guest's valuables by processing lost and found to the housekeeping department
  • Confirms guest identity for registering guests
  • Maintains a safe working environment by verifying, reporting and acting in a safe manner

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School Diploma (or equivalent education/experience)
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

Physical Requirements

  • Ability to lift up to 30 lbs.
  • Able to sit and/or stand for long periods of time
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