Entertainment Ambassador

At Great Wolf, the Entertainment Ambassador creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads Great Wolf Lodge kids' activities and is also responsible for general retail work, including stocking merchandise and ringing sales.

Essential Duties & Responsibilities

• Perform all branded experiences consistently according to Family Tradition procedures
  •Responsible for all aspects of Character Appearances and Entertainment at the property including:
  ◦Perform character appearance duties in a manner deemed acceptable according Great Wolf Lodge standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstances
  ◦Perform Wolf Walk, Story Time, and other brand events/experiences outside of the Cub Club room (hands-on learning, dance parties, karaoke)
  ◦Personally interact with Great Wolf Lodge guests
  ◦When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance
  ◦Escorts are the 'voice' of the character, so must have the ability and will be expected to converse casually and appropriately with guests
  ◦Perform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions
  ◦Responsible for character costume operations including care, cleaning, maintenance, etc.
  ◦Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on-site and off-site events
  ◦Distribute Great Wolf Lodge promotional items designed to help increase guest experience and guest attendance at events
  ◦Willingness to perform child-friendly promotional activities on-site and in the community
  ◦Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site
  ◦All character and escort duties are interchangeable -- it is expected that each Pack Member is willing and able to fulfill both roles as needed
• Cub Club (room)
  ◦Perform all Cub Club experiences while always maintaining brand-approved reasons for our youngest guests and their parents to want to spend time in room
  ◦Provide and maintain a fun, engaging environment inside Cub Club at all times and promote hands-on learning through daily activities
  ◦Responsible for running Cub Club rooms on a daily basis including but not limited to maintaining high quality look of room at all times
  ◦Provide quality guest interactions with consistent upbeat, fun and energetic personality at all times. When not on break, act as though you are on stage at all times
  ◦Ensuring that all items within Kids Club are brand consistent. If not, informing their Supervisor of issues
  ◦Perform all branded experiences consistently according to Family Tradition procedures
  ◦Maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences
  ◦Assist Kids Experience team with inventory of event & activity materials
  ◦Ability to learn new skills including, but not limited to, face painting, balloon making or other event related entertainment

Basic Qualifications & Skills

• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

• Previous experience in a related fields such as Entertainment, Hospitality, or Education
• Charismatic, enthusiastic attitude
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous as a Character and/or working with children
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 lbs.
• Able to sit and/or stand for long periods of time
• Ability to maintain composure in character suits; including heat and humidity for periods of 30 minutes