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About The Mason, OH Lodge

Va Lodge

Great Wolf Lodge in Mason, OH offers career options for everyone! We are an easy commute within the Greater Cincinnati and Dayton areas and offer flexibility throughout our many departments.

Perhaps your Great Wolf career will begin in our incredible indoor water park. Lifeguard positions with world class certifications are just the start of our many opportunities. Front Desk, Food and Beverage, Retail and Kids Entertainment pack members all share how much they enjoy welcoming guests from all over the country and quickly share stories about special kids and families that have made their work days especially fun. Our skilled Housekeeping and Maintenance Pack ensure that our Lodge stays in tip top shape and take great pride in the jobs they do. Training and the opportunity to grow is what makes Great Wolf Lodge in Mason such an exceptional choice for people who might be looking for a first job or want to join a pack committed to making your career fun and rewarding for years to come. Many of our pack members who started in entry level positions are now leaders within the Lodge or have made the leap to other Great Wolf Lodges throughout the US.

Sales & Catering Coordinator

JOB DESCRIPTION

Job ID 13292687 Date posted 09/11/2019 Location Mason, Ohio Job Type Full-time - Regular

At Great Wolf, the Sales & Catering Coordinator provides support to enable the seamless operation of our groups and meetings, ensuring overall client satisfaction and repeat business.

Essential Duties & Responsibilities

  • Completes administrative tasks supporting all group sales efforts as assigned by the director of sales and catering including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
  • Organizes and coordinates client appreciation and in-house lodge events
  • Ensures client satisfaction by coordinating signage, maintaining relationships, sending group and meeting surveys and assisting with group/individual needs and requests
  • Attends pre and post conference meetings as needed
  • Handles all in-suite VIP packages and amenities as needed
  • Loads all rooming lists, routing information, tax-exempt status and verification of payment
  • Blocks all groups that have special placement requirements
  • Maintains PM account ledger by keeping track of all open PM accounts
  • Assists Sales Team with any special projects.
  • Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Associates degree in hotel/hospitality or related field or equivalent experience/education combination
  • Demonstrated proficiency in Microsoft Office Suite
  • Successful completion of criminal background check and drug screen
  • Professional communication skills both verbal and written

Desired Qualifications & Traits

  • Previous Sales Experience
  • OPERA system experience
  • Previous resort/hospitality experience
  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability

Physical Requirements

  • Able to lift up to 20lbs
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time
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