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About The Mason, OH Lodge

Va Lodge

Great Wolf Lodge in Mason, OH offers career options for everyone! We are an easy commute within the Greater Cincinnati and Dayton areas and offer flexibility throughout our many departments.

Perhaps your Great Wolf career will begin in our incredible indoor water park. Lifeguard positions with world class certifications are just the start of our many opportunities. Front Desk, Food and Beverage, Retail and Kids Entertainment pack members all share how much they enjoy welcoming guests from all over the country and quickly share stories about special kids and families that have made their work days especially fun. Our skilled Housekeeping and Maintenance Pack ensure that our Lodge stays in tip top shape and take great pride in the jobs they do. Training and the opportunity to grow is what makes Great Wolf Lodge in Mason such an exceptional choice for people who might be looking for a first job or want to join a pack committed to making your career fun and rewarding for years to come. Many of our pack members who started in entry level positions are now leaders within the Lodge or have made the leap to other Great Wolf Lodges throughout the US.

Restaurant Supervisor

JOB DESCRIPTION

Job ID 10501343 Date posted 01/10/2019 Location Mason, Ohio Job Type Full-time - Regular
Duties:
  • Willingness to accept the most effective role.
  • Assigns daily tasks to Lead Servers and restaurant line level staff.
  • Adminstrative support of Food & Beverage department within front of house operations including: scheduling, payroll, monitoring reservation systems, drafting and presenting corrective action, submitting access requests, researching charge disputes, monthly inventories, and receiving merchandise.
  • Develops a mechanism of communication with fellow Superivors through various shifts to ensure the successful operation of the Restaurants.
  • Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift.
  • Interacts with Guests and Pack Members throughout the shift constantly and provides feedback to Pack Members to ensure quality service.
  • Assists with the overall operation of the restaurants including: micros transactions, re-stocking, expediting, monitoring food quality, ensuring breaks are being taken in a timely manner, etc.
  • Communicates constantly with Food & Beverage and Culinary Management to resolve Guest concerns.
  • Assist with the coordination and execution of birthday parties.
  • Identify all Out of Order equipment and pass along to Manager for repair.
  • Resolve Pack Member conflicts and pass along violations of policy to Manager.
  • Attend meetings as requested.
  • Supports the F&B Manager in executing operational guidelines. Communicates expectations to line level staff and enforces policies and procedures.

JOB REQUIREMENTS:

Qualifications:

  • Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.
  • Basic knowledge of all Microsoft Office software & Micros POS system.
  • Promotes team spirit and works collaboratively to achieve team goals.
  • Focuses the sales effort around identifying and fulfilling customer's current and future needs.
  • Projects professional and polished image that inspires confidence and trust.
  • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
  • Inspires others with enthusiasm and positive energy.
  • Experience resolving conflicts between groups with opposing perspectives, agendas, or priorities.
  • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.
  • Serve-Safe and TIPS certified a plus.

Physical Requirements:

  • Ability to lift 30 lbs., ability to stand/sit for long periods of time.
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