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About The Mason, OH Lodge

Va Lodge

Great Wolf Lodge in Mason, OH offers career options for everyone! We are an easy commute within the Greater Cincinnati and Dayton areas and offer flexibility throughout our many departments.

Perhaps your Great Wolf career will begin in our incredible indoor water park. Lifeguard positions with world class certifications are just the start of our many opportunities. Front Desk, Food and Beverage, Retail and Kids Entertainment pack members all share how much they enjoy welcoming guests from all over the country and quickly share stories about special kids and families that have made their work days especially fun. Our skilled Housekeeping and Maintenance Pack ensure that our Lodge stays in tip top shape and take great pride in the jobs they do. Training and the opportunity to grow is what makes Great Wolf Lodge in Mason such an exceptional choice for people who might be looking for a first job or want to join a pack committed to making your career fun and rewarding for years to come. Many of our pack members who started in entry level positions are now leaders within the Lodge or have made the leap to other Great Wolf Lodges throughout the US.

Housekeeping Coordinator


Job ID 9923311 Date posted 11/08/2018 Location Mason, Ohio Job Type Full-time - Regular


  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
  • Helps assure a safe Lodge and work environment that is in compliance with all appropriate regulations -- Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.
  • Facilitate opening & closing duties, including but not limited to all Housekeeping paperwork related to property management system.
  • Manage Room Expeditor software program (REX) in order to maintain maximum efficiency of inventory management.
  • Prepares the housekeeping schedule for Great Wolf Pack and outside labor with consideration for overtime and MPOR targets and submit for director's approval.
  • Updates LMS (Labor Management System) daily
  • Assists department in completing rooms by 4 pm
  • Conducts certification training for housekeeping department.
  • Updates KPI boards and Department Productivity reports for director review and approval
  • Coordinates Lost & Found; including data entry, receiving, shipping, and guest service by utilizing the Chargerback system (security responsibility in some lodges).
  • Initiates all purchase orders in company system.
  • Orders product and supplies for the department.
  • Coordinate inventory processes with housekeeping supervisors and submit for director's approval.
  • Prepares attendance documentation for director's review and delivery.
  • Prepares all backup documentation for outside/contract labor invoicing.
  • Maintain radio, computer, and phone communication between Guest Services, Engineering, and Housekeeping.
  • Prepare all Human Resources paperwork for director's approval.
  • Update and maintain employee profile sheets.
  • Coordinates all department events, meals and refreshments, and maintains snack program.
  • Other tasks assigned by director



  • Have or obtain Certifications in Company Positions of Floor Supervisor, Room Attendant, and House Attendant.
  • Must have good phone, written and personal communication skills.
  • Strong multi-task skills.
  • Excellent organizational skills.
  • Competent computer experience to include Microsoft Word, Excel as well as property management system (i.e. Opera, HotSOS, REX).


  • Long periods of sitting or walking
  • Bending, Stretching, Reaching, Grabbing on a regular basis.
  • Lift up to 30 lbs.
  • Exposure to cleaning chemicals.
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