Skip Navigation

Search Jobs

About The Mason, OH Lodge

Va Lodge

Great Wolf Lodge in Mason, OH offers career options for everyone! We are an easy commute within the Greater Cincinnati and Dayton areas and offer flexibility throughout our many departments.

Perhaps your Great Wolf career will begin in our incredible indoor water park. Lifeguard positions with world class certifications are just the start of our many opportunities. Front Desk, Food and Beverage, Retail and Kids Entertainment pack members all share how much they enjoy welcoming guests from all over the country and quickly share stories about special kids and families that have made their work days especially fun. Our skilled Housekeeping and Maintenance Pack ensure that our Lodge stays in tip top shape and take great pride in the jobs they do. Training and the opportunity to grow is what makes Great Wolf Lodge in Mason such an exceptional choice for people who might be looking for a first job or want to join a pack committed to making your career fun and rewarding for years to come. Many of our pack members who started in entry level positions are now leaders within the Lodge or have made the leap to other Great Wolf Lodges throughout the US.

Front Desk Agent

JOB DESCRIPTION

Job ID 11721837 Date posted 05/01/2019 Location Mason, Ohio Job Type Part-time - Regular

Duties:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guest to room by showing location on resort map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Secures guest's valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing related results as needed.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.

PHYSICAL REQUIREMENTS

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist.
Apply Now

Job Alerts

Keep up to date with the latest opportunities as soon as they become available.

Interested InAreas of Interest – Search for a category, location, or category/location pair, select a term from the suggestions, and click “Add”.