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About The Mason, OH Lodge

Va Lodge

Great Wolf Lodge in Mason, OH offers career options for everyone! We are an easy commute within the Greater Cincinnati and Dayton areas and offer flexibility throughout our many departments.

Perhaps your Great Wolf career will begin in our incredible indoor water park. Lifeguard positions with world class certifications are just the start of our many opportunities. Front Desk, Food and Beverage, Retail and Kids Entertainment pack members all share how much they enjoy welcoming guests from all over the country and quickly share stories about special kids and families that have made their work days especially fun. Our skilled Housekeeping and Maintenance Pack ensure that our Lodge stays in tip top shape and take great pride in the jobs they do. Training and the opportunity to grow is what makes Great Wolf Lodge in Mason such an exceptional choice for people who might be looking for a first job or want to join a pack committed to making your career fun and rewarding for years to come. Many of our pack members who started in entry level positions are now leaders within the Lodge or have made the leap to other Great Wolf Lodges throughout the US.

Banquet Captain

JOB DESCRIPTION

Job ID 11919802 Date posted 05/16/2019 Location Mason, Ohio Job Type Full-time - Regular

General Duties:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
  • Be punctual, dressed in uniform, for scheduled work time.
  • Always check in with the Banquet Manager or other Banquet Captain(s) upon arriving and check out with him/her before leaving.
  • Ensure the entire set-up and service staff services the client and his/her guests in a professional and efficient manner.
  • Know the features of the Lodge beyond the Conference Center and be able to describe and discuss them with guests.
  • Follow-up on any special requests, involving your Banquet Manager when you are unsure of how to handle a request.
  • Be the resident expert on the order of service for any event.
  • Know the specifics of every Banquet Event Order (BEO).
  • Be able to lead and conduct departmental meetings such as pre-meal and post-meal briefings.
  • Be able to lift, bend, and carry a minimum of 15 pounds (stacks of chairs, loaded serving trays, tables, etc.).

Specific Duties:

  • Follow service standards as directed in the Conference Center Family Traditions.
  • Be able to read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager.
  • Be prepared to lead and supervise banquet and lead housemen, banquet bartenders, and banquet servers in all aspects of providing items listed on all BEOs.
  • Organize and lead the Pre-Meal and Post-Meal Briefings, as directed.
  • Participate in leading and setting events up including moving tables, setting tables and chairs, buffet set-up, bar set-up, side stands set-up, tray stand placement and set-up, etc.
  • Prepare for the function as appropriate, including, but not limited to sample place and table settings, condiments identification and preparation, anticipating beverage needs, etc.
  • Be able to assign service stations to banquet servers, anticipating good, balanced working teams.
  • Coordinate the opening of the event room doors with the client and ensure the servers are in their stations, ready to warmly welcome guests and helping them get seated.
  • Establish the Order of Service as directed by the Banquet Manager or from the Conference Center Family Traditions. Maintain event timing to ensure service occurs properly and in a timely manner.
  • Maintain open communication with the Banquet Manager, letting him/her know immediately of any changes or needs.
  • Ensure all assigned side work is completed before leaving. Complete pre-work needed for future events.
  • Supervise and check the clean up after all functions; vacuuming, sweeping, mopping, clearing dishes from tables, re-organization of the back aisle or staging areas as assigned, ensure all equipment and supplies are put away in their proper storage areas.
  • Assist the Banquet Manager with administrative duties, as assigned, such as scheduling, time clock reviews, approving or managing overtime, calculations.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Previous banquet captain experience a plus.
  • Able to read and interpret BEOs and other communication methods used in Banquets.
  • Knows other venues and aspects of the Lodge.
  • Able to speak with clients and guests and answer questions about the Conference Center and our capabilities.
  • Seeks assistance from other pack members or management when not able to answer a question from a client or guest.
  • Promotes excellence by providing superior supervision and leadership to the entire service team and to each client and guest.
  • Promotes team spirit and works collaboratively to achieve team goals.
  • Projects a professional and polished image that inspires confidence and trust.
  • Inspires others with enthusiasm and positive energy.
  • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.


PHYSICAL REQUIREMENTS:

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist.
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