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Assistant General Manager

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Job ID ASSIS11576 Date posted 04/15/2021 Location Manteca, California Job Type Full Time

At Great Wolf, the Assistant General Manager is assists the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.

Essential Duties & Responsibilities

  • Oversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail Departments
  • Assists Directors in accomplishing human resources' objectives by over seeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining effort
  • Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions
  • Ensures Departments adequately enforce all policies and procedures
  • Assists Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
  • Meets financial objective by yield management; forecasting requirements; assists in preparing an annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actions
  • Maintains customer confidence by maintaining service levels; garnering "repeat" visits; making the resort a "family tradition"
  • Ensures Departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Ensures Departments train all new employees and retrain current employees
  • Ensures all guest requests are handled in a professional manner, by reviewing with Directors weekly
  • Attend weekly directors' meeting and communicate necessary information as needed
  • Reviews any inappropriate behavior findings by staff with Director and ensures all are recorded properly


Basic Qualifications & Skills

  • Bachelor's degree in Hospitality, Business, related field; or equivalent combination of education and experience
  • Minimum 5 years leadership in hospitality at department/division director level; leadership experience within 2 separate lines of business
  • Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins
  • Demonstrated proficiency in Microsoft Office suite
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Strong Financial Acumen
  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability

Physical Requirements

  • Able to lift up to 20 lbs.
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time
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