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Contact Center Agent-$13/hr DOWNTOWN OFFICE (BILINGUAL OPENING)

JOB DESCRIPTION

Job ID 10687657 Date posted 01/25/2019 Location Madison, Wisconsin Job Type Full-time - Regular

While working in our Contact Center, you'll get to help people from various parts of the country and Canada book their next family vacation at Great Wolf Lodge! Get excited with our guests as you help them choose the right suite and activities to fit their family's needs. Primarily, you are responsible for delivering exceptional service while selling our guests on booking their vacation and answering all their questions regarding their stay or potential stay at a Great Wolf Lodge.

Duties:

  • Sell our guests on booking their reservation at Great Wolf Resort properties
  • Make a conscious, ongoing effort to provide outstanding customer service to every guest
  • Provide a high level of service to each guest with current and accurate information in response to their questions
  • Apply the Great Wolf Lodge selling methodology to ensure consistency and increase closing ratio
  • Enter appropriate and accurate information into our reservation system, OPERA
  • Sell value added packages to each potential guest
  • Maintain contact center minimum key performance indicators
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook

Pay Rate:

$13.00/hr. Plus competitive incentives! Get a chance every month to earn a bonus over and above your regular pay.

JOB REQUIREMENTS:

You're right for this job if you have:

  • Availability: Shifts available with start times in late morning, early afternoon and evening time
  • Availability to work weekends (shift options for every other weekend or every weekend)
  • Be comfortable using computers -- job requires using the internet and multiple programs at the same time
  • Be able to effectively communicate both orally and written
  • High school diploma or equivalent
  • Prior call center or customer service experience a plus
  • Ability to speak Spanish a plus
  • Flexible Scheduling available
Apply Now

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