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Guest Services Manager

JOB DESCRIPTION

Job ID 6822290 Date posted 01/12/2018 Location LaGrange, Georgia Job Type Full-time - Regular
  • Willingness to accept the most effective role.
  • Oversees daily front desk operations and manages daily room inventory.
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guest to room by showing location on hotel map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Attends room or group meetings in the place of Front Office Manager when needed.
  • Secures guest's valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing related results as needed.
  • Is accessible for agents at the front desk.

JOB REQUIREMENTS:

  • Previous Front Desk/Guest Service management experience necessary
  • Designs the organization for optimal customer service.
  • Promotes excellence by providing superior service to each customer.
  • Uses customer-oriented telephone etiquette to get information.
  • Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.


PHYSICAL REQUIREMENTS:

  • Lift up to 10 lbs., sit and/or stand long periods.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans' status.

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  • Guest Services, LaGrange, Georgia, United StatesRemove