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About the LaGrange, GA Lodge

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Join our “Pack” at Great Wolf Lodge Georgia located in LaGrange, GA where we “Bring Joy To Families” everyday! If you like a fun, face paced and customer experience focused environment, Great Wolf is the place for you. With this being our 16th Great Wolf location, we are the industry leader in authentic “Southern Hospitality” and extreme Family Fun.

May 24, 2018 was the Grand Opening for our 457 room and 700 Pack Member strong Lodge. Our Indoor Waterpark covers 93,000 sq. feet and boasts 5 waterslides, a lazy river, wave pool and a multi-level tree house water fort among others. Lots of other attractions and fun abound both for our guests and our Pack Members, all here under one roof.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and growth opportunities. We believe in promoting from within and creating opportunities for our Pack to continue to learn and develop their skills. We believe in working hard, focusing on guest experience, and making it a fulfilling and fun experience for each Pack Member every day. Come howl with our “Sweet Sixteen” Pack Members!

Ropes Course Attendant

JOB DESCRIPTION

Job ID 13239409 Date posted 09/06/2019 Location La Grange, Georgia Job Type Part-time - Regular

The Ropes Course Attendant ensures customer safety and satisfaction while guests navigate across bridges and ropes to Howlers Peak. The Attendant is responsible for guest registration, supplying equipment, education, and adherence to proper safety protocol.

Essential Duties & Responsibilities

  • Communicates with guests to process registration and complete orders
  • Educates guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelines
  • Outfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead track
  • Inspects all safety equipment to ensure proper function
  • Ability to assess and assist in possible emergency situations and help scared participants
  • Ensures the daily operation adheres to operating procedure guidelines
  • Provides outstanding customer service and engages in suggestive selling
  • Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
  • Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
  • Must successfully complete ropes course and annual training covering operating procedures and technical competencies
  • Assists in other retail outlets/attractions as needed

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Must be 18 years or older
  • Some High School education or equivalent
  • Must be comfortable being at heights of 30 feet or more for extended periods of time
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background check and drug screen

Desired Qualifications & Traits

  • Previous experience demonstrating strong customer service
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Comfortable working in varying weather conditions

Physical Requirements

  • Ability to lift up to 30 lbs.
  • Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily
  • Ability to bend, twist, and stretch
  • Capable of fully extending arms overhead
  • Dexterity to pinch/squeeze with force
  • Candidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position
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  • Retail and Attractions, La Grange, Georgia, United StatesRemove