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About the LaGrange, GA Lodge

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Join our “Pack” at Great Wolf Lodge Georgia located in LaGrange, GA where we “Bring Joy To Families” everyday! If you like a fun, face paced and customer experience focused environment, Great Wolf is the place for you. With this being our 16th Great Wolf location, we are the industry leader in authentic “Southern Hospitality” and extreme Family Fun.

May 24, 2018 was the Grand Opening for our 457 room and 700 Pack Member strong Lodge. Our Indoor Waterpark covers 93,000 sq. feet and boasts 5 waterslides, a lazy river, wave pool and a multi-level tree house water fort among others. Lots of other attractions and fun abound both for our guests and our Pack Members, all here under one roof.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and growth opportunities. We believe in promoting from within and creating opportunities for our Pack to continue to learn and develop their skills. We believe in working hard, focusing on guest experience, and making it a fulfilling and fun experience for each Pack Member every day. Come howl with our “Sweet Sixteen” Pack Members!

Reservation Agent

JOB DESCRIPTION

Job ID 12465001 Date posted 07/05/2019 Location La Grange, Georgia Job Type Part-time - Regular

Duties:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
  • Answer phone in a friendly, efficient, effective and accurate manner following all of the Great Expectations.
  • Explain Resort amenities and suite information to guests utilizing on-line source scripts.
  • Provide area information to guests using brochures, training and resource manuals provided, and visitor bureau web site.
  • Enter accurate guest information into Property Management System database.
  • Learn all Resort promotions, upcoming events. Specials and packages.
  • Attend staff meetings as scheduled.
  • Assist with Resort mailings.
  • Assist Supervisors with a variety of projects.
  • Complete daily task lists as assigned by Supervisors.
  • Assists front desk team when appropriate.
  • Assist concierge with duties in order to service guests by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Contributes to team effort by accomplishing related results as needed.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.


PHYSICAL REQUIREMENTS:

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist.
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  • Guest Services, La Grange, Georgia, United StatesRemove