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About the LaGrange, GA Lodge

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Join our “Pack” at Great Wolf Lodge Georgia located in LaGrange, GA where we “Bring Joy To Families” everyday! If you like a fun, face paced and customer experience focused environment, Great Wolf is the place for you. With this being our 16th Great Wolf location, we are the industry leader in authentic “Southern Hospitality” and extreme Family Fun.

May 24, 2018 was the Grand Opening for our 457 room and 700 Pack Member strong Lodge. Our Indoor Waterpark covers 93,000 sq. feet and boasts 5 waterslides, a lazy river, wave pool and a multi-level tree house water fort among others. Lots of other attractions and fun abound both for our guests and our Pack Members, all here under one roof.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and growth opportunities. We believe in promoting from within and creating opportunities for our Pack to continue to learn and develop their skills. We believe in working hard, focusing on guest experience, and making it a fulfilling and fun experience for each Pack Member every day. Come howl with our “Sweet Sixteen” Pack Members!

Night Auditor

JOB DESCRIPTION

Job ID 13260696 Date posted 09/09/2019 Location La Grange, Georgia Job Type Full-time - Regular

At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.

Essential Duties & Responsibilities

  • Welcomes guests by greeting, answering questions, responding to requests
  • Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
  • Establishes credit by verifying credit cards or obtaining cash
  • Directs guests to rooms by showing location on resort map
  • Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
  • Maintains records by entering room and guest account data
  • Collects revenue by entering services and charges, computing bills, obtaining payment
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
  • Secures guest's valuables by processing lost and found to the housekeeping department
  • Prints appropriate reports and distributes to management
  • Prints or emails express check out folios to be distributed by security to departures
  • Completes Manager on Duty training
  • Assists accounting in the completion of researching any out of balance amounts each night
  • Batches credit cards and gift cards, researches variance each night
  • Ensures operating systems (Micros and OPERA) balance each night
  • Researches any balances in PI accounts nightly and checks them in and out each night
  • Organizes credit card receipts by type nightly

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School Diploma (or equivalent education/experience)
  • Strong basic math skills (addition, subtraction, division, multiplication)
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • Previous OPERA experience
  • Previous experience balancing financial transactions
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

Physical Requirements

  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for long periods of time
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  • Guest Services, La Grange, Georgia, United StatesRemove