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About the LaGrange, GA Lodge

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Join our “Pack” at Great Wolf Lodge Georgia located in LaGrange, GA where we “Bring Joy To Families” everyday! If you like a fun, face paced and customer experience focused environment, Great Wolf is the place for you. With this being our 16th Great Wolf location, we are the industry leader in authentic “Southern Hospitality” and extreme Family Fun.

May 24, 2018 was the Grand Opening for our 457 room and 700 Pack Member strong Lodge. Our Indoor Waterpark covers 93,000 sq. feet and boasts 5 waterslides, a lazy river, wave pool and a multi-level tree house water fort among others. Lots of other attractions and fun abound both for our guests and our Pack Members, all here under one roof.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and growth opportunities. We believe in promoting from within and creating opportunities for our Pack to continue to learn and develop their skills. We believe in working hard, focusing on guest experience, and making it a fulfilling and fun experience for each Pack Member every day. Come howl with our “Sweet Sixteen” Pack Members!

Guest Services Manager

JOB DESCRIPTION

Job ID 12444415 Date posted 07/03/2019 Location La Grange, Georgia Job Type Full-time - Regular

At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.

Essential Duties & Responsibilities

  • Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
  • Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
  • Audits systems & reviews reports understanding gaps in performance execution of brand and service standards
  • Assists with guest services functions as needed
  • Assists in training staff and developing for potential career advancement
  • Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
  • Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School Diploma or equivalent education/experience
  • 1+ year previous Front Desk/Guest Service management experience
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • Bachelor's Degree in Hospitality, Hotel Management or related field
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

Physical Requirements

  • Ability to lift up to 20 pounds
  • Able to sit and/or stand for long periods of time
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  • Guest Services, La Grange, Georgia, United StatesRemove