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About the LaGrange, GA Lodge

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Join our “Pack” at Great Wolf Lodge Georgia located in LaGrange, GA where we “Bring Joy To Families” everyday! If you like a fun, face paced and customer experience focused environment, Great Wolf is the place for you. With this being our 16th Great Wolf location, we are the industry leader in authentic “Southern Hospitality” and extreme Family Fun.

May 24, 2018 was the Grand Opening for our 457 room and 700 Pack Member strong Lodge. Our Indoor Waterpark covers 93,000 sq. feet and boasts 5 waterslides, a lazy river, wave pool and a multi-level tree house water fort among others. Lots of other attractions and fun abound both for our guests and our Pack Members, all here under one roof.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and growth opportunities. We believe in promoting from within and creating opportunities for our Pack to continue to learn and develop their skills. We believe in working hard, focusing on guest experience, and making it a fulfilling and fun experience for each Pack Member every day. Come howl with our “Sweet Sixteen” Pack Members!

Guest Services Manager

JOB DESCRIPTION

Job ID 12444415 Date posted 07/03/2019 Location La Grange, Georgia Job Type Full-time - Regular
  • Willingness to accept the most effective role.
  • Oversees daily front desk operations and manages daily room inventory.
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guest to room by showing location on hotel map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Attends room or group meetings in the place of Front Office Manager when needed.
  • Secures guest's valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing related results as needed.
  • Is accessible for agents at the front desk.

JOB REQUIREMENTS:

  • Previous Front Desk/Guest Service management experience necessary
  • Designs the organization for optimal customer service.
  • Promotes excellence by providing superior service to each customer.
  • Uses customer-oriented telephone etiquette to get information.
  • Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.


PHYSICAL REQUIREMENTS:

  • Lift up to 10 lbs., sit and/or stand long periods.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans' status.

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  • Guest Services, La Grange, Georgia, United StatesRemove