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Entertainment Supervisor

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Job ID ENTER11982 Date posted 05/11/2021 Location La Grange, Georgia Job Type Full Time

Summary:  At Great Wolf, the Entertainment Supervisor creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.


  • Be visible around the lodge and at events to act as the "Host/Face of the lodge"
  • Provide training and coaching for Pack to engage and entertain guests
  • Assist lodge Entertainment leader in providing coaching around performance and entertainment skills
  • Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)
  • Evaluate guest flow and make recommendations to improve operating hours and show / activity schedules
  • Assist in participating and providing feedback on corporate projects (new character development, training tools, etc)
  • Along with lodge entertainment leader, collaborate around personnel related matters including: Recruitment and hiring, performance management, disciplinary action, training, etc
  • Participates in the Manager-On-Duty (MOD) program and executes duties
  • Elevate and perform all branded experiences consistently according to Standard Operating Procedures
  • Assist in leadership for all aspects of Character Appearances and Entertainment at the property
  • Provide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functions
  • Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
  • Ensure a safe, clean and professional environment at all times

Basic Qualifications & Skills

  • High School diploma or equivalent
  • Requires working knowledge of Microsoft Office products
  • Minimum 1 year previous experience in leadership or supervisory role
  • Must have prior experience working with children
  • Event planning knowledge
  • Professional entertainment background and/or production experience
  • Strong Leadership and coaching skills
  • Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

  • Bachelor's Degree in Performing Arts, Theater, Management or a related field
  • Previous experience in a related fields such as Entertainment, Hospitality, or Education
  • Charismatic, enthusiastic attitude
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills

Physical Requirements

  • Ability to lift up to 30 pounds
  • Able to sit and/or stand for long periods of time
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