Donut Finisher Coffee Shop

At Great Wolf, the Coffee Shop Donut Finisher keeps our guests energized. The Donut Finisher is responsible for finishing donuts and other baked goods while providing courteous, friendly, and efficient customer service to all.

Essential Duties & Responsibilities

• Determines quantity of product to be thawed based on information provided on production sheets
• Handles product through the re-therming, glazing and cooling stage
• Finishes product as outlined on production sheets utilizing a variety of frostings and sprinkled toppings
• Enhances product by studying and improving finishing techniques
• Completes all required "Just Baked" training
• Understands all hospitality standards and holds self accountable for them
• Handles high-pressure situations calmly
• Adheres to all uniform and grooming standards
• Communicates in English and seeks assistance to improve communication skills
• Actively participates in meeting all cleanliness, safety and sanitation standards

Basic Qualifications & Skills

• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands
• Proven customer service skills and communication skills; able to read and interpret english language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

• Prior experience in a retail food environment
• Previous experience demonstrating strong customer service
• Prior experience utilizing restaurant equipment and sanitation standards
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 lbs.
• Able to sit and/or stand for long periods of time
• Ability to bend, twist, and stretch