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About the LaGrange, GA Lodge

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Join our “Pack” at Great Wolf Lodge Georgia located in LaGrange, GA where we “Bring Joy To Families” everyday! If you like a fun, face paced and customer experience focused environment, Great Wolf is the place for you. With this being our 16th Great Wolf location, we are the industry leader in authentic “Southern Hospitality” and extreme Family Fun.

May 24, 2018 was the Grand Opening for our 457 room and 700 Pack Member strong Lodge. Our Indoor Waterpark covers 93,000 sq. feet and boasts 5 waterslides, a lazy river, wave pool and a multi-level tree house water fort among others. Lots of other attractions and fun abound both for our guests and our Pack Members, all here under one roof.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and growth opportunities. We believe in promoting from within and creating opportunities for our Pack to continue to learn and develop their skills. We believe in working hard, focusing on guest experience, and making it a fulfilling and fun experience for each Pack Member every day. Come howl with our “Sweet Sixteen” Pack Members!

Ambassador of Fun

JOB DESCRIPTION

Job ID 12888092 Date posted 08/12/2019 Location La Grange, Georgia Job Type Part-time - Regular

At Great Wolf, the Ambassador of Fun creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads Great Wolf Lodge kids' activities and is also responsible for general retail work, including stocking merchandise and ringing sales.

Essential Duties & Responsibilities

  • Perform all branded experiences consistently according to Family Tradition procedures
  • Responsible for all aspects of Character Appearances and Entertainment at the property including:
    • Perform character appearance duties in a manner deemed acceptable according Great Wolf Lodge standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstances
    • Perform Wolf Walk, Story Time, and other brand events/experiences outside of the Cub Club room (hands-on learning, dance parties, karaoke)
    • Personally interact with Great Wolf Lodge guests
    • When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance
    • Escorts are the 'voice' of the character, so must have the ability and will be expected to converse casually and appropriately with guests
    • Perform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions
    • Responsible for character costume operations including care, cleaning, maintenance, etc.
    • Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on-site and off-site events
    • Distribute Great Wolf Lodge promotional items designed to help increase guest experience and guest attendance at events
    • Willingness to perform child-friendly promotional activities on-site and in the community
    • Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site
    • All character and escort duties are interchangeable -- it is expected that each Pack Member is willing and able to fulfill both roles as needed
  • Cub Club (room)
    • Perform all Cub Club experiences while always maintaining brand-approved reasons for our youngest guests and their parents to want to spend time in room
    • Provide and maintain a fun, engaging environment inside Cub Club at all times and promote hands-on learning through daily activities
    • Responsible for running Cub Club rooms on a daily basis including but not limited to maintaining high quality look of room at all times
    • Provide quality guest interactions with consistent upbeat, fun and energetic personality at all times. When not on break, act as though you are on stage at all times
    • Ensuring that all items within Kids Club are brand consistent. If not, informing their Supervisor of issues
    • Perform all branded experiences consistently according to Family Tradition procedures
    • Maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences
    • Assist Kids Experience team with inventory of event & activity materials
    • Ability to learn new skills including, but not limited to, face painting, balloon making or other event related entertainment

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Some High School education or equivalent
  • Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

  • Previous experience in a related fields such as Entertainment, Hospitality, or Education
  • Charismatic, enthusiastic attitude
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous as a Character and/or working with children
  • Proven teamwork skills

Physical Requirements

  • Ability to lift up to 50 lbs.
  • Able to sit and/or stand for long periods of time
  • Ability to maintain composure in character suits; including heat and humidity for periods of 30 minutes
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  • Retail and Attractions, La Grange, Georgia, United StatesRemove