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About The Kansas City Lodge

Va Lodge

Welcome to Great Wolf Lodge, Kansas City. We are your exciting and fun filled entertainment vacation hot spot located in the Legends shopping district. We have been open for over ten years and have gained a lot of loyalty from our returning guests.

Our appreciation for our pack members is demonstrated by our ongoing appreciation events and parties. As a Great Wolf Lodge pack member, you will enjoy benefits that include discounts on suites, restaurants, and retail outlets. Another great incentive is visiting our indoor waterpark with complementary day passes.

Come howl with us at Great Wolf Lodge and help create lasting memories for our guests!

Restaurant Supervisor

JOB DESCRIPTION

Job ID 10310157 Date posted 12/21/2018 Location Kansas City, Kansas Job Type Full-time - Regular

Duties:

  • Willingness to accept the most effective role.
  • Assigns daily tasks to Lead Servers and restaurant line level staff.
  • Administrative support of Food & Beverage department within front of house operations including: scheduling, payroll, monitoring reservation systems, drafting and presenting corrective action, submitting access requests, researching charge disputes, monthly inventories, and receiving merchandise.
  • Develops a mechanism of communication with fellow Supervisors through various shifts to ensure the successful operations of the Restaurants.
  • Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift.
  • Interacts with Guests and Pack Members throughout the shift constantly and provides feedback to Pack Members to ensure quality service.
  • Assists with the overall operation of the restaurants including: micros transactions, re-stocking, expediting, monitoring food quality, ensuring breaks are being taken in a timely manner, etfc.
  • Communicates constantly with Food & Beverage and Culinary Management to resolve Guest concerns.
  • Assist with the coordination and execution of birthday parties.
  • Identify all Out of Order equipment and pass along to Manager for repair.
  • Resolve Pack Member conflicts and pass along violations of policy to Manager.
  • Attends meetings as requested.
  • Supports the F&B Manager in executing operational guidelines. Communicates expectations to line level staff and enforces policies and procedures.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.
  • Basic knowledge of all Microsoft Office software & Micros POS system
  • Promotes team spirit and works collaboratively to achieve team goals.
  • Focuses the sales effort around identifying and fulfilling customers' current and future needs.
  • Projects a professional and polished image that inspires confidence and trust.
  • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
  • Inspires others with enthusiasm and positive energy.
  • Experience resolving conflict between groups with opposing perspectives, agendas, or priorities.
  • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.
  • Serve-Safe and TIPS certified a plus.


PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs., sit and/or stand for long periods
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