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About the Gurnee, IL Lodge

Chicago

The Pack Members at Great Wolf Lodge – Illinois are committed to Bringing Joy to Families! Over 650 enthusiastic Pack Members work together each day to ensure our Guests experience a memorable visit.

Our Pack Members have been “On Fire” – delivering outstanding service to our Guests.

Now is the time to join an exciting team. Great opportunities are available for Lifeguards, Housekeepers, Gift Shop Attendants, Snack Bar Attendants and Arcade Attendants. Many more opportunities are available throughout the lodge. Exploring our career page gives you a complete picture of the great jobs.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and potential for career growth. Great Wolf offers competitive wages and benefits, in addition to waterpark passes, lodge discounts and fun events.

If you are friendly and ready to entertain thousands of Guests, join the Great Wolf Pack!

Front Desk Supervisor FT

JOB DESCRIPTION

Job ID 12758087 Date posted 08/01/2019 Location Gurnee, Illinois Job Type Full-time - Regular

At Great Wolf, the Front Desk Supervisor leads a shift of agents to ensure efficient and smooth operations, producing excellent customer satisfaction. The Front Desk Supervisor will perform or delegate essential tasks for check in and check out, providing customers with their first and last impressions of the lodge.

Essential Duties & Responsibilities

  • Assists in training and developing of Front Desk staff for potential career advancement
  • Oversees daily front desk operations and manages daily room inventory
  • Welcomes guests by greeting, answering questions, responding to requests
  • Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys
  • Supervises activities of staff and area to ensure compliance with resort standards; monitors staff report in/out times
  • Establishes credit by verifying credit cards or obtaining cash
  • Directs guests to room by showing location on hotel map
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guests by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel
  • Maintains records by entering room and guest account data
  • Collects revenue by entering services and charges, computing bills, obtaining payment
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
  • Attends room or group meetings in the place of Front Office Manager when needed
  • Secures guest's valuables by processing lost and found to the housekeeping department
  • Reports and investigates staff or guest behavior as necessary
  • Conducts pack member performance appraisals in a timely fashion
  • Is accessible for agents at the front desk

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School diploma or equivalent education or experience
  • Minimum of 1 year prior Front Desk experience
  • Demonstrated ability to effectively resolve conflict
  • Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Traits

  • Bachelor's degree in related field
  • Previous experience in large family resort
  • Excellent customer service skills
  • Enthusiastic and energetic

Physical Requirements

  • Ability to lift 30 lbs.
  • Ability to stand/sit for long periods of time
  • Ability to bend, stretch and twist
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