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About the Gurnee, IL Lodge

Entertainment Manager

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Job ID ENTER11226 Date posted 03/25/2021 Location Gurnee, Illinois Job Type Full Time

Position Summary

At Great Wolf, the Entertainment Manager creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.

Essential Duties & Responsibilities

  • Be visible around the lodge and at events to act as the "Host/Face of the lodge"
  • Provide training and coaching for Pack to engage and entertain guests.
  • Provide coaching around performance and entertainment skills.
  • Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)
  • Evaluate guest flow and make recommendations to improve operating hours and show / activity schedules
  • Participate and provide feedback on corporate projects (new character event development, training tools, etc)
  • Responsible for personnel related matters including; recruitment and hirng, performance management, disciplinary action, training, etc.
  • Participates in the Manager-On-Duty (MOD) program and executes duties
  • Elevate & perform all branded experiences consistently according to Family Tradition procedures.
  • Responsible for all aspects of Character Appearances and Entertainment at the property
  • Provide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functions
  • Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
  • Ensure a safe, clean, and professional environment at all times

Basic Qualifications & Skills

  • High School diploma or equivalent
  • Requires working knowledge of Microsoft Office products
  • Minimum 1 year previous experience in leadership or supervisory role
  • Must have prior experience working with children
  • Event planning knowledge
  • Professional entertainment background and/or production experience
  • Strong Leadership and coaching skills
  • Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays ( Up to 10% of time travel maybe required)
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

  • Bachelor's Degree in Performing Arts, Theater, Business, or a related field
  • Previous experience in a related fields such as Entertainment, Hospitality, or Education
  • Charismatic, enthusiastic attitude
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills

 Physical Requirements

  • Ability to lift up to 50 pounds
  • Able to sit and/or stand for long periods of time
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