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About the Gurnee, IL Lodge

Chicago

The Pack Members at Great Wolf Lodge – Illinois are committed to Bringing Joy to Families! Over 650 enthusiastic Pack Members work together each day to ensure our Guests experience a memorable visit.

Our Pack Members have been “On Fire” – delivering outstanding service to our Guests.

Now is the time to join an exciting team. Great opportunities are available for Lifeguards, Housekeepers, Gift Shop Attendants, Snack Bar Attendants and Arcade Attendants. Many more opportunities are available throughout the lodge. Exploring our career page gives you a complete picture of the great jobs.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and potential for career growth. Great Wolf offers competitive wages and benefits, in addition to waterpark passes, lodge discounts and fun events.

If you are friendly and ready to entertain thousands of Guests, join the Great Wolf Pack!

Bell Staff

JOB DESCRIPTION

Job ID 12890261 Date posted 08/12/2019 Location Gurnee, Illinois Job Type Part-time - Regular

At Great Wolf, our Bell Staff are critical to creating a positive first and last impression for guests at our lodge as they welcome and assist them with the transport of their luggage to and from their rooms.

Essential Duties & Responsibilities

  • Enthusiastically greets all guests and members of the public as they enter/exit the Lodge and creates a welcoming feeling
  • Responds to all guest needs and requests in a FUN, helpful, timely and professional manner
  • Assists with general concierge operations and provides hands-on support
  • Acts as ambassador for each guest to demonstrate exceptional service during each interaction
  • Provides overflow assistance to the Front Desk when required by registering guests and obtaining or confirming room requirements
  • Escorts guests to rooms and familiarizes them with hotel services and amenities. Inspects the guest room to ensure it is in order and supplies are adequate
  • Accurately checks and stores luggage for early arrivals and departures with luggage tags
  • Delivers amenities to guest rooms as needed

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School education or equivalent (may have current enrollment)
  • Must be flexible regarding scheduling, based on business demands
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • High School Diploma
  • Previous customer/guest services experience

Physical Requirements

  • Lift up to 50 lbs., push/pull up to 100 lbs.
  • Long periods of standing
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