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About the Gurnee, IL Lodge

Chicago

The Pack Members at Great Wolf Lodge – Illinois are committed to Bringing Joy to Families! Over 650 enthusiastic Pack Members work together each day to ensure our Guests experience a memorable visit.

Our Pack Members have been “On Fire” – delivering outstanding service to our Guests.

Now is the time to join an exciting team. Great opportunities are available for Lifeguards, Housekeepers, Gift Shop Attendants, Snack Bar Attendants and Arcade Attendants. Many more opportunities are available throughout the lodge. Exploring our career page gives you a complete picture of the great jobs.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and potential for career growth. Great Wolf offers competitive wages and benefits, in addition to waterpark passes, lodge discounts and fun events.

If you are friendly and ready to entertain thousands of Guests, join the Great Wolf Pack!

Aquatics Manager

JOB DESCRIPTION

Job ID 10477813 Date posted 01/09/2019 Location Gurnee, Illinois Job Type Full-time - Regular
  • Willingness to accept the most effective role.
  • Assists management in overall waterpark operation.
  • Clearly describes and assigns responsibility and authority for the operation of the department.
  • Responsible assisting in the management team in their areas of focus as needed.
  • Responsible for fulfilling the Waterpark MOD duties as specified in the MOD job description.
  • Permit and encourage advancement for those personal qualified and interested in career development.
  • Works to maintain an efficient, cooperative atmosphere among staff members.
  • Maintains a general knowledge of the entire resort operation.
  • Projects a positive public relations image to staff and guest.
  • Has working knowledge of Great Wolf Lodge emergency procedures, administers and coordinates emergency first aid as necessary, as well as, documenting incidents involving guests and staff.
  • Attends meetings as required.
  • Assists other departments on an as-needed basis.
  • Performs additional duties as directed by the Waterpark Director.
  • Position requires at least 45 hours per week.
  • Develops, implements, and monitors schedules for waterpark operation.
  • Interfaces with the Employee Relations department to communicate staffing needs and assist in the hiring process utilizing ER procedures.
  • Responsible for recruiting, hiring, training, and maintaining Pack Members for the department. Anticipate turnover to maintain proper staffing levels.
  • Coordinates the documentation of coaching, counseling, and disciplining employees.
  • Assists the Aquatics Director in planning and reviewing compensation actions.
  • Create and maintain filing system for Pack Member related activity.
  • Assist management team to permit advancement for those persons qualified and interested in career development.
  • Instructs Ellis Lifeguard training and certification, as needed.
  • Assists with in-service trainings throughout the year.
  • Works to maintain an efficient, cooperative atmosphere among staff members.
  • Maintains a general knowledge of the entire resort operation.
  • Projects a positive public relations image to staff and guest.
  • Attends meetings as required. Assists other departments on an as-needed basis.
  • Create and initiate any employee incentive programs to help increase employee morale.

JOB REQUIREMENTS:

  • Exhibits ability to effective deal with internal and external customers, some of who will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
  • Motivates diverse groups to achieve extraordinary goals and overcome challenges.
  • Inspires and motivates team members to work together and achieve beyond expectations.
  • Successfully manages people to achieve performance goals.
  • Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
  • Develops detailed, realistic, and comprehensive plans that support organizational objectives.
  • Effectively allocates resources and time across groups or departments.
  • Takes an exhaustive approach to every task.
  • Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
  • Capable of working unusual hours, including late nights, weekends and all holidays in a fast paced atmosphere.
  • High School Diploma or equivalent experience.
  • College degree preferred.
  • Ability to create and maintain documents with Microsoft Office including Word, Excel, and PowerPoint.
  • At least 2 years of experience in supervising employees.
  • Complete GWR Aquatics Manager Training Program
  • Possess E&A ILTP license, E&A Basic Leadership Training license
  • Willing and able to acquire E&A Instructor license
  • EMT or medical background in first aid, CPR, and AED.
  • CPO (Certified Pool Operator) or equivalent preferable


PHYSICAL REQUIREMENTS:

  • Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick at bottom of water.
  • Ability to sit or stand for extended periods of time
  • Ability to work in a humid, warm environment and be immersed in water for extended periods of time
  • Position sometimes requires the ability to lift, push, and pull at least 50 lbs and up to 100 lbs.
  • Ability to climb multiple flights of stairs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans' status.

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