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About The Grapevine, TX Lodge

Va Lodge

They say everything is bigger in Texas and the Great Wolf Lodge in Grapevine is no exception. At 605 rooms, it’s the largest Great Wolf Lodge and employs over 700 full-time, part-time and seasonal Pack Members. The resort has become a “must-do” destination for families in the Dallas/Ft. Worth area and many of our Pack Members are former guests who came here as children and decided, “I want to work at Great Wolf Lodge when I grow up!”

Pack Members enjoy discounted access to the resort and waterpark passes for Bear Track Landing, our indoor waterpark, and in the summer our outdoor park, Raccoon Lagoon. We offer a discounted meal program for Pack Members to purchase lunch and dinner and hold frequent Pack Member events like our Platinum Paw Awards and Pack Member Appreciation Day.

Housekeeping Supervisor - $18.85/hr.

JOB DESCRIPTION

Job ID 10346274 Date posted 12/26/2018 Location Grapevine, Texas Job Type Full-time - Regular
DUTIES:
  • Willingness to accept the most effective role.
  • Performs opening and closing duties of housekeeping office; to include lost and found
  • Checks unoccupied rooms to ensure accuracy of housekeeping and front office reports.
  • Oversees the activities and actions of assigned personnel.
  • Inspects clean and vacant rooms for cleanliness, supplies, maintenance problems, and temperature.
  • Completes and communicates maintenance work orders to Assistant Director of Housekeeping or Director of Housekeeping.
  • Inspects assigned stayover rooms for cleanliness, supplies, and precautionary damage concerns.
  • Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for next day's activities. Ensures combustible substances are removed from storage areas.
  • Keeps hallways, vending areas, and stairways clean and free of obstructions (furniture, dishes, etc.).
  • Supervises Pack members and discusses personnel issues with Director of Housekeeping.
  • Investigates and reports inappropriate behavior by staff, guests or suspicious persons.
  • Evaluates productivity and quality of work of each staff member and determines additional training.
  • Ensures Pack members report in and cleared before departing resort.
  • Turns over all vacant and clean rooms; verifies stayovers; reports early check outs; communicates issues and discrepancies with front office.
  • Conducts Pack member performance appraisals in a timely manner.
  • Trains new employees and provides continued training for current employees.
  • Conduct Quality Assurance audits ? Maintains recommended par levels of inventories
  • Attend all pertinent meetings

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Previous Hotel Housekeeping Leadership Experience Required
  • Preferred skills included conflict resolution, coaching, teamwork and time management.
  • Complete knowledge and skill of room attendants and house attendants
  • Previous experience in hotel or resort required.


PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs., bending, stretching.
  • Excessive walking
  • Exposure to chemicals

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans' status.

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