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About The Grapevine, TX Lodge

Va Lodge

They say everything is bigger in Texas and the Great Wolf Lodge in Grapevine is no exception. At 605 rooms, it’s the largest Great Wolf Lodge and employs over 700 full-time, part-time and seasonal Pack Members. The resort has become a “must-do” destination for families in the Dallas/Ft. Worth area and many of our Pack Members are former guests who came here as children and decided, “I want to work at Great Wolf Lodge when I grow up!”

Pack Members enjoy discounted access to the resort and waterpark passes for Bear Track Landing, our indoor waterpark, and in the summer our outdoor park, Raccoon Lagoon. We offer a discounted meal program for Pack Members to purchase lunch and dinner and hold frequent Pack Member events like our Platinum Paw Awards and Pack Member Appreciation Day.

Bell Staff

JOB DESCRIPTION

Job ID 13189517 Date posted 09/03/2019 Location Grapevine, Texas Job Type Part-time - Regular

At Great Wolf, our Bell Staff are critical to creating a positive first and last impression for guests at our lodge as they welcome and assist them with the transport of their luggage to and from their rooms.

Essential Duties & Responsibilities

  • Enthusiastically greets all guests and members of the public as they enter/exit the Lodge and creates a welcoming feeling
  • Responds to all guest needs and requests in a FUN, helpful, timely and professional manner
  • Assists with general concierge operations and provides hands-on support
  • Acts as ambassador for each guest to demonstrate exceptional service during each interaction
  • Provides overflow assistance to the Front Desk when required by registering guests and obtaining or confirming room requirements
  • Escorts guests to rooms and familiarizes them with hotel services and amenities. Inspects the guest room to ensure it is in order and supplies are adequate
  • Accurately checks and stores luggage for early arrivals and departures with luggage tags
  • Delivers amenities to guest rooms as needed

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School education or equivalent (may have current enrollment)
  • Must be flexible regarding scheduling, based on business demands
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • High School Diploma
  • Previous customer/guest services experience

Physical Requirements

  • Lift up to 50 lbs., push/pull up to 100 lbs.
  • Long periods of standing
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