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About The Grapevine, TX Lodge

Va Lodge

They say everything is bigger in Texas and the Great Wolf Lodge in Grapevine is no exception. At 605 rooms, it’s the largest Great Wolf Lodge and employs over 700 full-time, part-time and seasonal Pack Members. The resort has become a “must-do” destination for families in the Dallas/Ft. Worth area and many of our Pack Members are former guests who came here as children and decided, “I want to work at Great Wolf Lodge when I grow up!”

Pack Members enjoy discounted access to the resort and waterpark passes for Bear Track Landing, our indoor waterpark, and in the summer our outdoor park, Raccoon Lagoon. We offer a discounted meal program for Pack Members to purchase lunch and dinner and hold frequent Pack Member events like our Platinum Paw Awards and Pack Member Appreciation Day.

Bell Staff

JOB DESCRIPTION

Job ID 10810268 Date posted 02/06/2019 Location Grapevine, Texas Job Type Part-time - Regular

Duties:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
  • Welcomes guest by greeting, answering questions and responding to requests.
  • Enthusiastically greets all guests and members of the public as they enter/exit the Lodge and creating a welcoming feeling.
  • Responds to all guest needs and requests in a FUN, helpful, timely and professional manner.
  • Assists with general concierge operations and provides hands-on support.
  • Demonstrates exceptional service levels during each interaction with our guests.
  • Provides overflow assistance to the Front Desk when required by registering guest and obtaining or confirming room requirements.
  • Escorts guests to rooms and familiarize them with hotel services and amenities. Inspect the guest room to ensure it is in order and supplies are adequate.
  • Check and store luggage for early arrivals and departures with luggage tags.
  • Deliver amenities to guest rooms as needed.
  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Works collaboratively to achieve team goals.
  • Must be flexible regarding scheduling as it is based on business demands.
  • Successful completion of criminal background check and drug screen.


PHYSICAL REQUIREMENTS:

  • Lift up to 50 lbs, up to 100 lbs pushing or pulling and long periods of standing
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