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About The Garden Grove/Anaheim, CA Lodge

Va Lodge

Are you thinking about your next job or even your first job? Consider starting the next step in your career at Great Wolf Lodge Southern California. Great Wolf Lodge is not just for those who need a summer job… but, it is a great way to start a career in hospitality. Here are some of the major highlights of Great Wolf Lodge Southern California:

We are the 13th Lodge that Great Wolf opened and the very first one in California. We are located in a truly privileged spot in the area, being less than two miles away from the Disneyland Resort, a few blocks away from the Anaheim Convention Center, and on a street busy with restaurants and other hotels. Not only do we offer competitive wages and benefits plans, entrance to the waterpark, discounts on hotel stays, retail and food to our Pack, but we also host a variety of different events and activities each year for our own Pack.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and growth opportunities. We believe in promoting from within and creating opportunities for our Pack to continue to learn and develop their skills. We believe in working hard, focusing on guest experience, and making it a fulfilling and fun experience for each Pack Member every day.

Come join our Southern California Pack!

Sales & Catering Coordinator

JOB DESCRIPTION

Job ID 12878564 Date posted 08/10/2019 Location Garden Grove, California Job Type Full-time - Regular

At Great Wolf, the Sales & Catering Coordinator provides support to enable the seamless operation of our groups and meetings, ensuring overall client satisfaction and repeat business.

Essential Duties & Responsibilities

  • Completes administrative tasks supporting all group sales efforts as assigned by the director of sales and catering including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
  • Organizes and coordinates client appreciation and in-house lodge events
  • Ensures client satisfaction by coordinating signage, maintaining relationships, sending group and meeting surveys and assisting with group/individual needs and requests
  • Attends pre and post conference meetings as needed
  • Handles all in-suite VIP packages and amenities as needed
  • Loads all rooming lists, routing information, tax-exempt status and verification of payment
  • Blocks all groups that have special placement requirements
  • Maintains PM account ledger by keeping track of all open PM accounts
  • Assists Sales Team with any special projects.
  • Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Associates degree in hotel/hospitality or related field or equivalent experience/education combination
  • Demonstrated proficiency in Microsoft Office Suite
  • Successful completion of criminal background check and drug screen
  • Professional communication skills both verbal and written

Desired Qualifications & Traits

  • Previous Sales Experience
  • OPERA system experience
  • Previous resort/hospitality experience
  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability

Physical Requirements

  • Able to lift up to 20lbs
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time
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  • Sales and Catering, Garden Grove, California, United StatesRemove