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About The Garden Grove/Anaheim, CA Lodge

Va Lodge

Are you thinking about your next job or even your first job? Consider starting the next step in your career at Great Wolf Lodge Southern California. Great Wolf Lodge is not just for those who need a summer job… but, it is a great way to start a career in hospitality. Here are some of the major highlights of Great Wolf Lodge Southern California:

We are the 13th Lodge that Great Wolf opened and the very first one in California. We are located in a truly privileged spot in the area, being less than two miles away from the Disneyland Resort, a few blocks away from the Anaheim Convention Center, and on a street busy with restaurants and other hotels. Not only do we offer competitive wages and benefits plans, entrance to the waterpark, discounts on hotel stays, retail and food to our Pack, but we also host a variety of different events and activities each year for our own Pack.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and growth opportunities. We believe in promoting from within and creating opportunities for our Pack to continue to learn and develop their skills. We believe in working hard, focusing on guest experience, and making it a fulfilling and fun experience for each Pack Member every day.

Come join our Southern California Pack!

Night Auditor

JOB DESCRIPTION

Job ID 15330424 Date posted 02/13/2020 Location Garden Grove, California Job Type Full-time - Regular

At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.

Essential Duties & Responsibilities

  • Welcomes guests by greeting, answering questions, responding to requests
  • Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
  • Establishes credit by verifying credit cards or obtaining cash
  • Directs guests to rooms by showing location on resort map
  • Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
  • Maintains records by entering room and guest account data
  • Collects revenue by entering services and charges, computing bills, obtaining payment
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
  • Secures guest's valuables by processing lost and found to the housekeeping department
  • Prints appropriate reports and distributes to management
  • Prints or emails express check out folios to be distributed by security to departures
  • Completes Manager on Duty training
  • Assists accounting in the completion of researching any out of balance amounts each night
  • Batches credit cards and gift cards, researches variance each night
  • Ensures operating systems (Micros and OPERA) balance each night
  • Researches any balances in PI accounts nightly and checks them in and out each night
  • Organizes credit card receipts by type nightly

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School Diploma (or equivalent education/experience)
  • Strong basic math skills (addition, subtraction, division, multiplication)
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • Previous OPERA experience
  • Previous experience balancing financial transactions
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

Physical Requirements

  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for long periods of time
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  • Guest Services, Garden Grove, California, United StatesRemove

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