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About The Garden Grove/Anaheim, CA Lodge

Va Lodge

Are you thinking about your next job or even your first job? Consider starting the next step in your career at Great Wolf Lodge Southern California. Great Wolf Lodge is not just for those who need a summer job… but, it is a great way to start a career in hospitality. Here are some of the major highlights of Great Wolf Lodge Southern California:

We are the 13th Lodge that Great Wolf opened and the very first one in California. We are located in a truly privileged spot in the area, being less than two miles away from the Disneyland Resort, a few blocks away from the Anaheim Convention Center, and on a street busy with restaurants and other hotels. Not only do we offer competitive wages and benefits plans, entrance to the waterpark, discounts on hotel stays, retail and food to our Pack, but we also host a variety of different events and activities each year for our own Pack.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and growth opportunities. We believe in promoting from within and creating opportunities for our Pack to continue to learn and develop their skills. We believe in working hard, focusing on guest experience, and making it a fulfilling and fun experience for each Pack Member every day.

Come join our Southern California Pack!

IT Manager

JOB DESCRIPTION

Job ID 13119615 Date posted 08/28/2019 Location Garden Grove, California Job Type Full-time - Regular

At Great Wolf, the IT Manager is responsible for providing technical support and managing the systems at the lodge. Reporting directly to the Corporate IT Support Manager at this time, they will also have a dotted line to the General Manager of the property at which they are located. Technical support includes, but is not limited to workstation and printer installation and maintenance throughout the resort, administering the local server(s), monitoring the network, hardware performance, connectivity and backups. This position will also be responsible for assisting in the budget planning process to define systems needs at his/her property.

Essential Duties & Responsibilities

  • Work closely with on property staff on systems related issues pertaining to the PMS, POS
  • Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort
  • Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office
  • Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies
  • Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed
  • Administer and enforce GWR license agreements for compliance budgetary accuracy
  • Work closely with members of the GWR IT team
  • Maintain accurate inventories of equipment while maintain an organized, safe and clean work area
  • Assist the corporate IT on projects and support related issues in the field or at the corporate office
  • Prioritize projects and support workload at the resort
  • Conduct regular training sessions to keep the knowledge base at the properties current

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • Bachelor's degree in IT or related field (or equivalent combination of education/experience)
  • Four years of experience in hybrid networking, server, virtual and physical environments
  • Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience
  • Demonstrated proficiency in Microsoft Office suite
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Microsoft Certification
  • Previous IT experience in hotel/resort/theme park industry
  • SCCM administration, and a working knowledge of Cisco and server virtualization
  • Strong problem solving and organizational skills
  • Attention to detail
  • Enthusiastic and positive energy
  • Multi-tasking ability

Physical Requirements

  • Able to lift up to 20 lbs.
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time
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  • Administrative and General, Garden Grove, California, United StatesRemove