Skip Navigation

Search Jobs

About The Garden Grove/Anaheim, CA Lodge

Va Lodge

Are you thinking about your next job or even your first job? Consider starting the next step in your career at Great Wolf Lodge Southern California. Great Wolf Lodge is not just for those who need a summer job… but, it is a great way to start a career in hospitality. Here are some of the major highlights of Great Wolf Lodge Southern California:

We are the 13th Lodge that Great Wolf opened and the very first one in California. We are located in a truly privileged spot in the area, being less than two miles away from the Disneyland Resort, a few blocks away from the Anaheim Convention Center, and on a street busy with restaurants and other hotels. Not only do we offer competitive wages and benefits plans, entrance to the waterpark, discounts on hotel stays, retail and food to our Pack, but we also host a variety of different events and activities each year for our own Pack.

Working at Great Wolf Lodge is more than just a job, it is truly an experience full of fun, learning and growth opportunities. We believe in promoting from within and creating opportunities for our Pack to continue to learn and develop their skills. We believe in working hard, focusing on guest experience, and making it a fulfilling and fun experience for each Pack Member every day.

Come join our Southern California Pack!

Front Desk Supervisor

JOB DESCRIPTION

Job ID 10434708 Date posted 01/04/2019 Location Garden Grove, California Job Type Full-time - Regular

Duties:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
  • Oversees daily front desk operations and manages daily room inventory.
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guest to room by showing location on hotel map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Attends room or group meetings in the place of Front Office Manager when needed.
  • Secures guest's valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing related results as needed.
  • Is accessible for agents at the front desk.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.
  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.


PHYSICAL REQUIREMENTS:

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist.
Apply Now

Job Alerts

Keep up to date with the latest opportunities as soon as they become available.

Interested InAreas of Interest – Search for a category, location, or category/location pair, select a term from the suggestions, and click “Add”.

  • Guest Services, Garden Grove, California, United StatesRemove