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About The Fitchburg, MA Lodge

Va Lodge

At Great Wolf Lodge New England, we are wicked awesome.

Located 45 minutes from Boston and 30 minutes from Worcester, we have a prime location for all aspects of the New England Community. Our lodge is only 3 years young and has a great concept as part of the Great Wolf family. With our indoor family entertainment center, you can scale the rock wall or conquer the ropes course. Looking for a little low key fun? Howl at the moon mini-golf is more your speed. Adventure awaits in the waterpark. With awesome slides such as wolf-tail and tornado, you’ll be busy all day long. Wind down in our arcade and take in story time in the lobby.

We have a little something for everyone, your experience can shine in many areas of our lodge. Try out Guest Services or Housekeeping. Food and Beverage has opportunities abounding throughout the lodge. Aquatics for the Waterpark enthusiast, or maybe our Retail Department is your niche.

The pack here in New England always appreciate our events held throughout the year. We have free food days in the summer, a Pawsome end of summer party, monthly events for recognition with giveaways such as paid day offs and uniform credits. We’re always looking for Pack Members to make a difference on our Pawsitivity Committee. So much fun awaits new pack at wicked awesome New England.

Retail Manager

JOB DESCRIPTION

Job ID 13135917 Date posted 08/29/2019 Location Fitchburg, Massachusetts Job Type Full-time - Regular

At Great Wolf, the Retail Manager is responsible for strategic planning and development of the retail department, managing staff and ensuring the achievement of operational objectives and the maximization of retail profitability.

Essential Duties & Responsibilities

  • Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing
  • Develops and manages labor, COS, and expense budgets
  • Manages staff including employee-training programs, scheduling and employee relations
  • Oversees sales functions including POS system, cash handling, budgets and daily reporting
  • Oversees administrative back-office functions of inventory coordinator, including training and maintenance of all department inventories, systems and reporting
  • Responsible for department payroll, tracking employee hours and making time-clock changes
  • Assists the Retail Director in every day operations of all areas of the Retail Department, including gift shops, arcade, vending, and any other revenue producing venues
  • Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
  • Develops, implements, and monitors programs ensuring a safe facility and work environment that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
  • Orders and maintains supply levels
  • Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High school degree or equivalent
  • Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
  • Minimum of 1 year experience supervising/managing large retail department
  • Minimum of 3 years retail experience
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Four year college degree or equivalent experience in Retail Management
  • Previous retail experience in a resort/hotel environment
  • Demonstrated ability to effectively resolve conflict
  • Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
  • Projects a positive public relations image to team members and guests.
  • Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
  • Excellent management skills including conflict resolution, coaching, development and teamwork.

Physical Requirements

  • Sit or stand for extended periods of time
  • Lift up to 30 lbs.
  • Able to bend, stretch, and twist
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  • Retail and Attractions, Fitchburg, Massachusetts, United StatesRemove