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About The Fitchburg, MA Lodge

Va Lodge

At Great Wolf Lodge New England, we are wicked awesome.

Located 45 minutes from Boston and 30 minutes from Worcester, we have a prime location for all aspects of the New England Community. Our lodge is only 3 years young and has a great concept as part of the Great Wolf family. With our indoor family entertainment center, you can scale the rock wall or conquer the ropes course. Looking for a little low key fun? Howl at the moon mini-golf is more your speed. Adventure awaits in the waterpark. With awesome slides such as wolf-tail and tornado, you’ll be busy all day long. Wind down in our arcade and take in story time in the lobby.

We have a little something for everyone, your experience can shine in many areas of our lodge. Try out Guest Services or Housekeeping. Food and Beverage has opportunities abounding throughout the lodge. Aquatics for the Waterpark enthusiast, or maybe our Retail Department is your niche.

The pack here in New England always appreciate our events held throughout the year. We have free food days in the summer, a Pawsome end of summer party, monthly events for recognition with giveaways such as paid day offs and uniform credits. We’re always looking for Pack Members to make a difference on our Pawsitivity Committee. So much fun awaits new pack at wicked awesome New England.

Restaurant Supervisor

JOB DESCRIPTION

Job ID 10434702 Date posted 01/04/2019 Location Fitchburg, Massachusetts Job Type Full-time - Regular

Duties:

  • Willingness to accept the most effective role.
  • Assigns daily tasks to Lead Servers and restaurant line level staff.
  • Administrative support of Food & Beverage department within front of house operations including: scheduling, payroll, monitoring reservation systems, drafting and presenting corrective action, submitting access requests, researching charge disputes, monthly inventories, and receiving merchandise.
  • Develops a mechanism of communication with fellow Supervisors through various shifts to ensure the successful operations of the Restaurants.
  • Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift.
  • Interacts with Guests and Pack Members throughout the shift constantly and provides feedback to Pack Members to ensure quality service.
  • Assists with the overall operation of the restaurants including: micros transactions, re-stocking, expediting, monitoring food quality, ensuring breaks are being taken in a timely manner, etfc.
  • Communicates constantly with Food & Beverage and Culinary Management to resolve Guest concerns.
  • Assist with the coordination and execution of birthday parties.
  • Identify all Out of Order equipment and pass along to Manager for repair.
  • Resolve Pack Member conflicts and pass along violations of policy to Manager.
  • Attends meetings as requested.
  • Supports the F&B Manager in executing operational guidelines. Communicates expectations to line level staff and enforces policies and procedures.

JOB REQUIREMENTS:

QUALIFICATIONS:

  • Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.
  • Basic knowledge of all Microsoft Office software & Micros POS system
  • Promotes team spirit and works collaboratively to achieve team goals.
  • Focuses the sales effort around identifying and fulfilling customers' current and future needs.
  • Projects a professional and polished image that inspires confidence and trust.
  • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
  • Inspires others with enthusiasm and positive energy.
  • Experience resolving conflict between groups with opposing perspectives, agendas, or priorities.
  • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.
  • Serve-Safe and TIPS certified a plus.


PHYSICAL REQUIREMENTS:

  • Lift up to 30 lbs., sit and/or stand for long periods
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  • Food and Beverage, Fitchburg, Massachusetts, United StatesRemove