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About The Fitchburg, MA Lodge

Va Lodge

At Great Wolf Lodge New England, we are wicked awesome.

Located 45 minutes from Boston and 30 minutes from Worcester, we have a prime location for all aspects of the New England Community. Our lodge is only 3 years young and has a great concept as part of the Great Wolf family. With our indoor family entertainment center, you can scale the rock wall or conquer the ropes course. Looking for a little low key fun? Howl at the moon mini-golf is more your speed. Adventure awaits in the waterpark. With awesome slides such as wolf-tail and tornado, you’ll be busy all day long. Wind down in our arcade and take in story time in the lobby.

We have a little something for everyone, your experience can shine in many areas of our lodge. Try out Guest Services or Housekeeping. Food and Beverage has opportunities abounding throughout the lodge. Aquatics for the Waterpark enthusiast, or maybe our Retail Department is your niche.

The pack here in New England always appreciate our events held throughout the year. We have free food days in the summer, a Pawsome end of summer party, monthly events for recognition with giveaways such as paid day offs and uniform credits. We’re always looking for Pack Members to make a difference on our Pawsitivity Committee. So much fun awaits new pack at wicked awesome New England.

Restaurant Manager

JOB DESCRIPTION

Job ID 10671523 Date posted 01/24/2019 Location Fitchburg, Massachusetts Job Type Full-time - Regular
  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
  • Identifies current and future patron service requirements by establishing personal contact and rapport with potential and actual customers and other personas in a position to understand service requirements.
  • Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Maintains dining room staff by recruiting, selecting, orientating, and training employees.
  • Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques.
  • Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name.
  • Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music.
  • Protects dining room assets by adhering to security policies and procedures.
  • Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

JOB REQUIREMENTS:

  • Designs the organization for optimal customer service.
  • Promotes excellence by providing superior service to each customer.
  • Charismatic leader who adjusts leadership style to motivate diverse groups to achieve extraordinary goals and overcome challenges.
  • Expects excellence from others and tolerates no less.
  • Inspires people to accomplish the extraordinary.
  • Develops detailed, realistic, and comprehensive plans that support organizational objectives.
  • Effectively allocates resources and time across groups or departments.
  • Track record of leading teams to achieve extraordinary goals.
  • Inspires and motivates team members to work together and achieve beyond expectations.
  • Successfully manages people to achieve performance goals.
  • Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
  • Takes an exhaustive approach to every task.
  • Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
  • Development, implementation, and monitoring of programs that assure a safe facility and work environment that is incompliance with all appropriate regulations--Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications Programs.
  • Strong multi-tasking skills.
  • Completes several concurrent tasks.
  • Ability to develop rapport with client management and maintain strong working relationships.
  • High School Diploma or equivalent experience.


PHYSICAL REQUIREMENTS:

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans' status.

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  • Food and Beverage, Fitchburg, Massachusetts, United StatesRemove