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About The Fitchburg, MA Lodge

Va Lodge

At Great Wolf Lodge New England, we are wicked awesome.

Located 45 minutes from Boston and 30 minutes from Worcester, we have a prime location for all aspects of the New England Community. Our lodge is only 3 years young and has a great concept as part of the Great Wolf family. With our indoor family entertainment center, you can scale the rock wall or conquer the ropes course. Looking for a little low key fun? Howl at the moon mini-golf is more your speed. Adventure awaits in the waterpark. With awesome slides such as wolf-tail and tornado, you’ll be busy all day long. Wind down in our arcade and take in story time in the lobby.

We have a little something for everyone, your experience can shine in many areas of our lodge. Try out Guest Services or Housekeeping. Food and Beverage has opportunities abounding throughout the lodge. Aquatics for the Waterpark enthusiast, or maybe our Retail Department is your niche.

The pack here in New England always appreciate our events held throughout the year. We have free food days in the summer, a Pawsome end of summer party, monthly events for recognition with giveaways such as paid day offs and uniform credits. We’re always looking for Pack Members to make a difference on our Pawsitivity Committee. So much fun awaits new pack at wicked awesome New England.

Housekeeping Supervisor

JOB DESCRIPTION

Job ID 13128119 Date posted 08/28/2019 Location Fitchburg, Massachusetts Job Type Full-time - Regular

Position Summary

The Housekeeping Supervisor brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role is critical in the selection, training, staffing, and coaching of front line staff to ensure the safety, quality, and timeliness standards of the guest experience.

Essential Duties & Responsibilities

  • Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.
  • Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office.
  • Provides coaching, encouragement, and recognition to pack members when necessary.
  • Understands and champions Great Wolf policies and procedures, and collaborates with Housekeeping leadership in performance management of the department and its Pack Members.
  • Understands and participates in scheduling of staff, labor management and forecasting.
  • Participates in the development and execution of training programs for new hires as well as ongoing training for Pack Members.
  • Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance.
  • Conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day and facilitates feedback from Pack Members.
  • Escalates pack feedback to leadership.
  • Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement.
  • Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas.
  • Supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance.
  • Participates in recruitment process and selection of talent for the housekeeping department.
  • Assists with regular state of the team meetings and helps plan engagement activities for pack members.
  • Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.
  • Schedules deep clean and carpet care based on bi-yearly schedule and guest comments.

JOB REQUIREMENTS:

Basic Qualifications & Skills

  • High School diploma or equivalent experience
  • Minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position
  • Prior hospitality or housekeeping experience or equivalent formal education
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Experience with HotSos or similar system
  • Demonstrated interpersonal and verbal communication skills
  • Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Ability to work flexible schedule including nights, weekends, and/or Holidays as needed

Desired Qualifications & Traits

  • Bachelor's degree
  • Previous housekeeping experience, preferably in large family resort or hotel
  • Experience with Opera or similar system
  • Bilingual, English and Spanish
  • Time management skills in a fast-paced environment

Physical Requirements

  • Ability to lift 30lbs
  • Ability to stand/walk for long periods
  • Ability to bend, stretch and twist
  • Capable of tolerating exposure to chemicals
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  • Housekeeping, Fitchburg, Massachusetts, United StatesRemove