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About The Fitchburg, MA Lodge

Va Lodge

At Great Wolf Lodge New England, we are wicked awesome.

Located 45 minutes from Boston and 30 minutes from Worcester, we have a prime location for all aspects of the New England Community. Our lodge is only 3 years young and has a great concept as part of the Great Wolf family. With our indoor family entertainment center, you can scale the rock wall or conquer the ropes course. Looking for a little low key fun? Howl at the moon mini-golf is more your speed. Adventure awaits in the waterpark. With awesome slides such as wolf-tail and tornado, you’ll be busy all day long. Wind down in our arcade and take in story time in the lobby.

We have a little something for everyone, your experience can shine in many areas of our lodge. Try out Guest Services or Housekeeping. Food and Beverage has opportunities abounding throughout the lodge. Aquatics for the Waterpark enthusiast, or maybe our Retail Department is your niche.

The pack here in New England always appreciate our events held throughout the year. We have free food days in the summer, a Pawsome end of summer party, monthly events for recognition with giveaways such as paid day offs and uniform credits. We’re always looking for Pack Members to make a difference on our Pawsitivity Committee. So much fun awaits new pack at wicked awesome New England.

Floor Supervisor


Job ID 8946445 Date posted 08/10/2018 Location Fitchburg, Massachusetts Job Type Full-time - Regular
  • Willingness to accept the most effective role.
  • Performs opening and closing duties of housekeeping office; to include lost and found
  • Checks unoccupied rooms to ensure accuracy of housekeeping and front office reports.
  • Oversees the activities and actions of assigned personnel.
  • Inspects clean and vacant rooms for cleanliness, supplies, maintenance problems, and temperature.
  • Completes and communicates maintenance work orders to Assistant Director of Housekeeping or Director of Housekeeping.
  • Inspects assigned stayover rooms for cleanliness, supplies, and precautionary damage concerns.
  • Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for next day's activities. Ensures combustible substances are removed from storage areas.
  • Keeps hallways, vending areas, and stairways clean and free of obstructions (furniture, dishes, etc.).
  • Supervises Pack members and discusses personnel issues with Director of Housekeeping.
  • Investigates and reports inappropriate behavior by staff, guests or suspicious persons.
  • Evaluates productivity and quality of work of each staff member and determines additional training.
  • Ensures Pack members report in and cleared before departing resort.
  • Turns over all vacant and clean rooms; verifies stayovers; reports early check outs; communicates issues and discrepancies with front office.
  • Conducts Pack member performance appraisals in a timely manner.
  • Trains new employees and provides continued training for current employees.
  • Conduct Quality Assurance audits ? Maintains recommended par levels of inventories
  • Attend all pertinent meetings



  • Preferred skills included conflict resolution, coaching, teamwork and time management.
  • Complete knowledge and skill of room attendants and house attendants
  • Previous experience in hotel or resort required.


  • Lift up to 30 lbs., bending, stretching.
  • Excessive walking
  • Exposure to chemicals

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans' status.

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